Emma Mcqueen Email & Phone Number

United Kingdom

Seattle, Washington, Us

San Francisco, California, Us

San Francisco, California, Us

- Responsible for managing a portfolio of customers (50K – 800K ARR) in EMEA with the main goal to minimize churn/contraction risk while driving product adoption and customer value by providing technical and business value.- Ensuring customers are seeing return from their investment and developing a continued partnership as a strategic advisor- Consulted with support leaders across various industries to capture their businessproblems and provide solutions to optimise and transform support strategies- Understood gaps and opportunities in sophisticated workflows and provide recommendations aligned to short-term goals and long-term goals through configuration reviews and strategic success engagements and periodic check-ins.- Working cross-functionally with sales/renewals partners and looping in resources tofurther enhance value for customers based on their needs to allow for continuedexpansion and customization of Zendesk

San Francisco, California, Us

Sunnyvale, Ca, Us

- Manage global enterprise accounts with out of region seats in EMEA- Lead new customer and project onboarding meetings while validating and identifying customer needs, potential challenges, risk factors and key project timelines- Work in partnership with key stakeholders on a daily basis to strategise on accounts across different industries and geographic regions- Develop and implement best practices, process and tools to help enhance LinkedIn’s Out of Region Customer program- Ensure high satisfaction and mitigate churn risk through prioritising flagged accounts - Serve as a product expert to deliver engaging product training sessions to help customers get the most value from their Recruiter seat - Provided support and drove impact at scale webinars which demonstrated the value of LinkedIn Recruiter through driving product knowledge enabling customers to become more efficient and productive with the LinkedIn Products. - Develop and execute 1:1 success plans- Act as the voice of the customer to provide product feedback and identify trends to cross-functional stakeholders.- Drive optimal results through understanding and explaining performance data

San Francisco, California, Us

Pinterest is the world's catalogue of ideas millions use to design their lives. My role focuses on helping our advertising partners grow their businesses through innovative marketing strategies.• Strategise with partners on the ideal marketing solutions for some of the world’s most ambitious online brands• Train, set up and grow key performance advertisers in the UK and Ireland• Educate advertisers in how to create, strategise and optimise campaigns resulting in account scaling and increased revenue• Provide ongoing optimisation ideas and quarterly business reviews to direct clients and agencies• Collaborate with internal product teams to improve our paid and organic solutions• Advise and educate clients and their agencies on how to design creative assets for Pinterest• Manage advertiser onboarding to alphas and betas• Develop measurement agendas for clients, with support from our measurement teams• Over-achievement of quarterly revenue targets (Q3 2018: 157%, Q4 2018: 250%, Q1 2019: 172%)• Developed client success and drove Visit Wales to become a Pinterest Success Story

London, Gb

- Managed client media planning and development of media strategies on the basis of client briefs- Partner with internal teams to develop and implement full cycle media plans and lead client presentations- Driving audience insight through consumer and media market analysis to develop audience profiles uncover unique insights that inform channel planning- Managing audiences across platforms: Exploring and uncovering the best channel targeting for client's objectives- Building strong relationships with clients and media suppliers. - Post campaign reconciliation and analysis across all media.- Digital trafficking, reporting, analysis and data management.- Set up and management of client social media channels. - Interpreting digital data and understanding measurement systems- Knowledge of relevant industry tools, systems and applications – such as TGI, DDS, Kantar Media, DoubleClick, including Excel & PowerPoint

Dublin 4, Ie

Digital Marketing key skills areas include search engine optimisation (SEO), search engine marketing (SEM), Google My Business, database management, content management using CMS, social media and email marketing.• Market Research - Researching competitors across the market and reporting, identified key marketing segments and new potential business opportunities.• Data Sourcing - Identifying and extracting and processing relevant tracks of data, compiling spreadsheets with the use of Salesforce to be used in a new marketing campaign.• Email Marketing - Using Marketcloud and Salesforce monitored and updated email lists.• Content Creation - Using Photoshop and Adobe Indesign I created content for Twitter, Email and LinkedIn channels to promote upcoming events. • Social Media Marketing - Maximised online channels to increase reach, awareness and influence engagement to drive new leads for upcoming events including updating Twitter, Linkedin and website pages.

Gb

Master Of Arts - Ma, International Business Mangement With Year Abroad

Higher National Certificate, Business Management