Operational ownership for retail brands, websites and marketplaces (Amazon and Tmall) within the Haircare Group of companies, including EVO, ColorWow and Reuzel. Ensure streamlined customer experience across all digital touchpoints.Effective and profitable day to day running of online business.Product owner - Zendesk.

Project Manager in a Digital Transformation Program. B2B and B2C ecommerce website project. Marketplace expansion - Amazon US, UK and TMall. Customer Experience - implementation and optimisation of Zendesk

Working as a Business Analyst as part of a B2B E-commerce website project team to deliver the CRM integrated and enhanced customer experience. Accountable for analytical, coordination and documentation work in requirements, process, workflow, and problem solving.

Driving the growth and performance of ioMerino. Responsibilities include, but are not limited to developing and executing brand strategies and marketing plans, branding and creative development, product strategy, insights and research, planning and forecasting, sales analysis and people management and development & eCommerce management.Experienced Senior Brand Manager with a background in marketing and product development. Skilled in Luxury Goods, Retail, Brand Management, Marketing, Marketing Strategy, Ecommerce Management and Supply Chain.Bachelor of Marketing Communications from University of South Australia and diploma of Luxury Brand Management from London College of Fashion. Extensive knowledge of textiles, luxury production techniques and fabric development, specifically merino wool and luxury fabrics finishes.

Supporting the development and execution of integrated marketing plans, ensuring promotions and marketing activities were developed to meet the needs of the customer, brands, categories and business goals.Supply Chain Management, new product development, sales, stock analysis and buying.

Working and assistant managing (when required) a luxury accessories store and liaising with 20 other staff members, designers, visual merchandisers and head office staff on a daily basis. Customer Service was a major part of this role, with constant liaising occurring between customers and head office, whilst ensuring every customer left the store with a solution and excellent service.