Emma Mitchell Email & Phone Number

Epsom, England, United Kingdom

At the Contact Centre, my job is to handle enquires over the phone, in person at the Town Hall reception desk, by email or by post. I offer the public a first class telephone service, providing front line advice and information across a range of services provided by the Council. I work in a fast-paced and demanding environment, so it is important that I am always well organised, remain calm, focused and professional. On a day to day basis, I have to handle a range of situations with tact… Show more At the Contact Centre, my job is to handle enquires over the phone, in person at the Town Hall reception desk, by email or by post. I offer the public a first class telephone service, providing front line advice and information across a range of services provided by the Council. I work in a fast-paced and demanding environment, so it is important that I am always well organised, remain calm, focused and professional. On a day to day basis, I have to handle a range of situations with tact, diplomacy and empathy which is made easy by my excellent communication and listening skills. I have an ability to converse with all types of people in a polite and courteous attitude. I have grown to be confident with technology and can use all of the software systems with good keyboard skills.Some of my responsibilities include: Taking Council Tax payments and dealing with Council Tax quieres, Logging all the local deaths in the borough on the system, Dealing and resolving recycling, waste and rubbish bin problems, Dealing with Planning and Building Control quieres, Dealing with Licensing quieres, dealing with Parking Fines and parking queries, taking invoice payments for Council services, Dealing with Housing and Homelessness issues, Assisting with Trees and Conservation Area queries, Dealing with Transport from Home and Day Centres bookings etc. Show less

Epsom, England, United Kingdom

Working at a consistent high pace at the largest Sainsbury’s in the country, beginning my shift at 4am and occasionally doing overtime and starting my shifts at 2am during high demand periods such as Christmas, whilst at all times ensuring 100% accuracy when picking items off the shop floor, Ensuring perfect conditions of items being packed into customers totes, Ensuring that all substituted items are perfect choices, Consistently one of the fastest shoppers on the team, friendly and… Show more Working at a consistent high pace at the largest Sainsbury’s in the country, beginning my shift at 4am and occasionally doing overtime and starting my shifts at 2am during high demand periods such as Christmas, whilst at all times ensuring 100% accuracy when picking items off the shop floor, Ensuring perfect conditions of items being packed into customers totes, Ensuring that all substituted items are perfect choices, Consistently one of the fastest shoppers on the team, friendly and welcoming to customers on the shop floor, memorised the whole shop floor and knows where almost every item is within the first few months of working, Extra attentive to elderly customers or people in need of an extra hand. Working throughout the pandemic as a key worker and maintaining all of the COVID-19 Laws whilst still providing and outstanding service. Later I moved into the shop floor where I was working hands on with customers, exercising my knowledge of the items locations, being happy and ready to help at all times, making sure rotation of items is to the highest standard, as well as the presentation of those items being as perfect as possible to ensure the best use of space and to ensure oldest dated items are bought first. Show less

Epsom, England, United Kingdom

Whilst working at Epsom Downs Racecourse I was a friendly and amicable character, therefore whilst on a Catering Assistant shift for the Compass Group (The Jockey Club) I was speaking to a CSP Manager who informed me they needed more staff. I therefore applied and was successful, I then worked Part Time for both company’s within the same building. During this time I was not only catering for the events, but also setting them up, breaking them down, and Maintaining their cleanliness throughout… Show more Whilst working at Epsom Downs Racecourse I was a friendly and amicable character, therefore whilst on a Catering Assistant shift for the Compass Group (The Jockey Club) I was speaking to a CSP Manager who informed me they needed more staff. I therefore applied and was successful, I then worked Part Time for both company’s within the same building. During this time I was not only catering for the events, but also setting them up, breaking them down, and Maintaining their cleanliness throughout the events itself. Whilst working for CSP I learnt some extra skills such as; Setting up for 800+ High Capacity Events, Breaking Down Rooms with Heavy Furniture, Heavy Lifting Training, Event Support for Large Events such as Wakes/Conferences/Race Days/Boxing Matches/Cage Fighting Events/Weddings/Large Parties etc, Hoovering, Cleaning, Deep Cleaning, Mopping, Sweeping, Cleaning Bathrooms, Cleaning Bin Yards, Litter Picking. Show less

Epsom, England, United Kingdom

Whilst working for Epsom and Ewell Racecourse I began as Catering Staff. I then progressed to Team Leader and eventually undertook bar work also. I eventually made my way to Team Leading the bar. Soon after, one of the Recruitment Managers offered for me to work in her team to recruit more staff. This was a team of 4 regular workers that she had selected from the staff that worked at Epsom Racecourse. The skills I learnt during the entirety of my time working for the company are as follows;… Show more Whilst working for Epsom and Ewell Racecourse I began as Catering Staff. I then progressed to Team Leader and eventually undertook bar work also. I eventually made my way to Team Leading the bar. Soon after, one of the Recruitment Managers offered for me to work in her team to recruit more staff. This was a team of 4 regular workers that she had selected from the staff that worked at Epsom Racecourse. The skills I learnt during the entirety of my time working for the company are as follows; Recruiting 70+ colleagues a week in a team of 5 Recruiters, Team Leading groups of 15+ staff for Fine Dining Catering events, Team leading bars for large scale events such as Race Days, Boxing Matches, Dance competitions and Weddings, High Customer Service and Hygiene Standards, Setting up events for 800+ customers, Serving Food and Beverages, Serving alcoholic drinks at High Capacity Events, Running the Costa Coffee stand at large events, Cashing up. Polishing and cleaning all cutlery, glass and crockery to the highest standard. Dealing with customers face on and ensuring their experience is the best that it could possibly be from start to finish. Working alongside hundreds of members of staff to work together during Race Days and especially the Derby Weekend where there are over 100,000 spectators in total attending. Show less