Providing excellent customer service on a daily basis, over the phone or via email. Identifying the issue to a problem and finding a quick solution for the customer to improve their overall experience.Dealing with various queries relating to customers who have just started out, all the way through to the end of their contract with LeasePlan.Analyzing invoices/financial information.Attending customer meetings/conference calls.Raising manual credits/invoices on SAP.Liaising with numerous departments to quickly resolve issues. Introductory training on Lean Six Sigma, understanding the importance of being able to adjust processes to help the business and customer’s needs. Working with a different range of computer systems to complete daily work.Understanding policies in and out to resolve complaints/queries in a timely manner.Attending customer meetings to discuss queries and concerns.

Working as a part of the Womenswear Management Team Follow policies to layout grid and stock accordinglyCoordinating staff, giving them tasks to complete throughout the day.Working out staffing hours, rostering etc. Attended ‘Heads Up’ meeting on a daily basis, giving staffing figures, customer ready status and our targets for the day.Being very flexible, working on various departments when needed, changing hours to help with management cover when suitable.Late night cover, sometimes being the only management cover on both womenswear floors.Cashing up, emptying till banks and putting excess money in the safe of an evening. Attending hearings as an accompanying personUnderstanding policies Doing various research, this may include speaking to PPS (Peoples Policy System)Writing minutes for our monthly meetings to discuss various issues around the store, what future events are coming up, charity work etc.Attending commercial management meetings

Assisting and supporting customersServing on the tillsMoney handling (cashing up)Restocking shelves