Emma Monk Email and Phone Number
Dynamic and results-oriented Customer Success Manager with a decade of experience in enterprise account management and team leadership, currently with HP. I bring a deep commitment to building lasting client relationships through proactive account management, solution selling, and outstanding customer service.Prior to joining HP in August 2024, I spent 10 years at Lenovo, where I excelled as an Enterprise Account Manager and Team Leader for the UK, overseeing a team of 9 and collaborating with large accounts on product roadmaps and future opportunities. I thrive in competitive, target-driven environments, combining a strategic approach with a hands-on attitude. My strong interpersonal and organizational skills allow me to meet high-pressure deadlines and support long-term client relationships.With a passion for driving mutual growth and a dedication to continuous improvement, I’m excited to explore new opportunities to leverage my skills, expand my expertise, and support customers in achieving their goals.
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Customer Success ManagerHp Aug 2024 - Present -
Internal Enterprise Account Manager / Team Leader Of Enterprise UkLenovo Apr 2010 - Apr 2020Hook2013 – 2020 Team Leader Large Enterprise Lenovo• As well as continuing my role as a Senior Sales Rep I also took on the below responsibilities to further my career into becoming a Internal Sales manager.• Full manager responsibilities when first line manager is unavailable/holiday/sick.• Weekly reviews on Qtrly business with CFO and ED of UK for the total LE business• Mentoring Training & Developing junior sales reps as part of their development plans to become a senior internal account manager.• Attended Management training course Oct 2016.2010 –2013 Senior Large Enterprise inside Sales Rep Lenovo• Maintain senior customer relationships• Deliver Revenue, Margin & other targets as defined in each quarterly plan• Building & maintaining relationship with business partners & system integrators to help fulfil customer’s requirements.• Working with External sales account manager and broader internal teams to deliver sales targets.• Mentoring junior sales reps as part of their development plans to become a senior internal account manager.• Using CRM and SFDC systems• Creating Customer Bids -
Purchase LedgerWstore Uk Ltd Nov 2009 - Apr 2010Providing comprehensive retail support within a high performing team, delivering first class standards of customer service and maintaining a professional image at all timesAchieving exacting individual performance targets and significantly contributing to team sales objectivesUtilising full product knowledge to assist customers in their purchases, with emphasis on swift and helpful serviceDemonstrating integrity in cash-handling and quickly progressing to key holder responsibility as well as in opening and closing the store on occasion
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Team Leader/Sales Account ManagerWstore Uk Ltd Jan 2004 - Nov 2009Securing a sales position within the company, having been initially appointed in an administrative capacity Developing an client base from scratch, working to build relationships with IT resellers and achieving £5K profit in first monthAchieving an average £23K in account revenues and personally contributing more than £250K pa in profitsTop 5 sales person on a regular basis, achieved by exceeding personal sales targetsGaining promotion to SMB team leader, tasked with developing own team through regular performance reviews and through the creation of individual personal development plans Required to take on the role of manager in his absence, with responsibility for entire team
Emma Monk Education Details
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Lvs - AscotBusiness Studies, Fine Art, Sport & Physical Education,
Frequently Asked Questions about Emma Monk
What company does Emma Monk work for?
Emma Monk works for Hp
What is Emma Monk's role at the current company?
Emma Monk's current role is Customer Success Manager at HP | Sales and account management | PC & Print | Global Services and Solutions..
What schools did Emma Monk attend?
Emma Monk attended Lvs - Ascot.
Who are Emma Monk's colleagues?
Emma Monk's colleagues are Nitesh Singh Rajbanshi, Bob Stevenson, Younus Khan, Eduard Cosma, Jj Jas, Alon Elias, Dick Long.
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