Emma Oakes Email and Phone Number

• Provide exceptional customer service through analyzing and interpreting inquiries and explaining complex academic regulations, program requirements and adjudication decisions in a clear and concise manner with tact, discretion, compassion and firmness as required• Adjudicate, within internally and externally determined deadlines and in a dynamic environment, a high volume of applications in a fair and consistent manner, adhering to established policies as set out by Senate, the Admissions Committee and the Recruitment & Admissions Management Team• Research, evaluate and apply pertinent criteria of national, international and trans-national educational programs and systems to ensure admission requirements or equivalencies are met• Evaluate and make recommendations for implementing new technologies and creating process efficiencies and new opportunities for staff skill development• Evaluate diverse candidates' personal, educational and work background together with educational/career goals and objectives and based on these criteria provides counselling as to the appropriate recommendations and alternatives• Communicate and elaborate on positive and adverse admission decisions and facilitate the arbitration of appeals

• Responsible for providing HR leadership, guidance and generalist support to the Brampton/ Milton Fulfillment Center (70 salaried+ 1200 frontline employees- fluctuating based on peak volumes) • Active role in leading HR transformation initiative to shift from tactical/ administrative work to adding strategic value to the organization • Partner with operations and other support groups on all business change initiatives including site modernization, strategic vision, cultural change, and talent development programs • Manage and coach a team of HR Assistants to ensure effective delivery of core HR services (payroll & benefits administration, WSIB/STD case management, new hire orientation, etc.) • Ongoing management of site compensation and annual review process• Ensure the proper processes are in place to drive a safety culture at all levels of the organization • Provide effective and timely employee coaching & mentoring including regular one on one meetings with functional and department leaders• Understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR• Successfully monitor the pulse of the employees to ensure a high level of employee engagement• Meet organizational goals while working in a rapid and complex changing work environment• Partner with business on organizational design, workforce planning, succession planning, and skills assessment and development.• Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.• Work with managers and employees to address all types of employee relations issues, fairly representing all interests.

• Ensure data integrity in HRIS (Peoplesoft) systems.• Daily maintenance of HRIS systems: entering new employees, issuing time cards, and updating employee information, Benefits Enrollments, etc.• Attendance tracking: coordinate with managers to ensure employees are on the correct schedule pattern and crew sheets.• Completing and distributing daily and weekly reports to Fulfillment Center (FC) managers and corporate office. •Compiling all new-hire data and entering into PeopleSoft.• Assist internal customers with benefits, orientation, and stock inquiries.• Assist Recruiting/Safety Department, as necessary (new hire orientations, safety talks, interview loops and coordination)• Facilitate new-hire orientation.• Liaison with department managers and security for administration of badging process for building access and timekeeping.• Calculate turnover metrics for salaried and hourly associates.• Complete employment and payroll verification's.• Organize all HR department records, employment files and maintains operation of office equipment• Maintain several HR spreadsheets related to workers compensation, LOA, stock, etc.

•Meet with students and graduates to discuss career goals and develop a job search strategy•Develop job opportunities with local employers and act as a liaison between graduates seeking employment and organizations that are hiring •Facilitate workshops and individual meetings on: resume and cover letter writing, interview skills, professionalism, social media, and networking •Record all statistical data and report to management on a weekly basis•Conduct research on current labour market trends and communicate this information to a wide range of individuals•Motivate, coach, and inspire students and graduates to achieve their highest potential

Admissions Coordinator – Contract Position•Evaluate a variety of diverse personal, educational, and employment backgrounds with the goal to determine educational/career goals and provide counseling and the appropriate recommendations•Provide statistical data to the Admissions Committee •Research and evaluate all pertinent information for national and international education programs to ensure admission requirements are met•Complete transfer credit assessments •Communicate information with a variety of stakeholders including; students, parents, teachers, faculty, and admissions committees

• Advised prospective students and families on admission requirements, policies/procedures, programs, residence, campus life, student services, etc.• Conducted multi-campus information sessions for senior high school students, parents, and high school administrators throughout Ontario• Co-ordinated timetable of all high school and college visits and arranged for travel and lodging

•Created and implemented training for new hires for the Welcome Call Team• Team Leader for the Welcome Call Team•Consistently exceeded compliance, quality assurance, and sales expectations•Successful work completed in various departments; customer service representative, retention/ sales team member, and mortgage operations•Developed specialized mortgage options based on individual customer needs•Specialized in mortgage insurance sale, refinance and customer relations via phone, fax and email•Serviced existing mortgage accounts, providing outstanding customer service