Emma Payne Email and Phone Number

My UK visa finished and I traveled through Europe and Asia on my way back to New Zealand.

Working for a highly successful branch of Huntress dealing with a range of responsibilities: Recruitment / Resourcing Support• Source and identify quality candidates, matching them to job specifications. • Placing candidates into office support temporary assignments.• Ensuring all right to work documentation and registration forms is accurate and added on the CRM system. • Liaise with clients to take booking details. • Covering Consultant’s desk while on annual leave or not in the office. Dealing with clients and candidates, ensuring all bookings and queries are dealt with quickly and efficiently. • Giving great customer service to all customers, clients and internal staff. • Processing payroll and holiday pay weekly, and dealing with tax queries. • Chasing timesheets, ensuring payroll deadline is met.• Sending out mailshots weekly on behalf of the consultants Office Management • First point of contact for any IT issues within the office, liaising with IT support. • First point of contact for air conditioning units and photocopier. Ensuring regular maintenance and repairs are organised on time. • Ordering stationary and kitchen supplies.• Managing the branch inbox daily.• First point of contact for visitors and candidates, greeting candidates and ensuring all relevant documentation is completed. • Collating and processing monthly charity funds.• Certified and trained Fire Marshall.

Working for a claims dispute company in both customer service and administration, as below: • Answering phone queries, ensuring each call is dealt with quickly and efficiently.• Assessing and either accepting or rejecting each case.• Liaising with claimants and companies, ensuring all queries and complaints were dealt with in a timely manner.• Processing all cases, updating each case on the in house system. Ensuring all documentation was attached and compliant.• Using Microsoft Word and Outlook

Working as a Personal Assistant for the owner of a Health and Well-being business. • Booking flights, car hire, and hotels for MD and her family.• Event planning including birthdays and special events.• Diary management for the MD including personal and work calendar. • Communication with clients and colleagues on MD’s behalf.• Filing, photocopying and typing correspondence.• Posting events, activities and updates on Facebook and Instagram.• Using all Microsoft office including Outlook, Word, Excel and PowerPoint.

Travelled and experienced Europe with friends and on my own. Went to: England, Greece, Italy, France, Denmark, Sweden, Austria, Hungary, Czech Republic, Switzerland, Netherlands, Turkey, Spain and Croatia.

I was the face of the Lounge, welcoming each passenger upon arrival to the Lounge and ensured all customer questions were answered timely and professionally ensuring resolution for passengers. On a daily basis I dealt with customer complaints. I learnt and used airline programmes such as Carina and Quik. I also gained a vast knowledge of the access rules for when people can and cannot access the Air New Zealand International Koru Lounge. I highly enjoyed this role, and loved working for this well regarded airline.