Emma Pullen Email & Phone Number

Kings Hill, England, United Kingdom

Management of 1st line configuration items (skills, lines, lists and campaigns) of Dialler & resource planning products. Utilising the report suite, proactively send out updates to stakeholders to keep informed of position and schedule intentions. Reactively respond to underperforming/noncompliance by communicating with relevant stakeholders and offer ideas on how to alter Dialler Plan to make gains. Work with Operations Analytics Team to ensure we have oversight to complete day-to-day activities. Prepare the planning schedules to be conducted on Dialler and SMS for all sites. Ensure strategic goals are met through forecasting and collaborative planning.

Remote In London

Work Force Management of 150+ staff across 28 clinics in Central London, including Vets, Nurses,Students, Receptionists and Night staff.Absence management of sickness, paid leave, sabbaticals, and any disciplinaries related to absence.Responsible for Locum bookings including business case for booking, rate negotiation andaccommodation booking if required, as well as invoicing, IR35 status and timesheets.Processing timesheets for Zero Hour staff on a monthly basis for Payroll.Administration of Starters/Leavers.Writing rotas minimum 8 weeks in advance and loading on to Quinyx system to be distributed to staff via app. OOH, Bank Holiday and On-Call rotas released 1 year in advance.Support with CPD requests.Responsible for answering day-to-day queries via phone or email linked to Quinyx , staff or rotas.Creation and maintenance of regional information sheets to assist with backfill/cover sequence.

Kings Hill

Team Leader of support team as outlined below. Conducting 1:1s, supporting team development, interviewing new staff etc.

West Malling, Kent, United Kingdom

Support team for CSRs within Client Services division (Sales, Claims and Assistance) Escalated calls, short complaints, call reviews.WFM duties as outlined below. Floor Managing of CSRs. Assisting CSRs with general Sales/Claims related queries.

West Malling, Kent, United Kingdom

Resource planning and scheduling, intermediate Excel knowledge, staff forecasting, maintenance of Excel master rota, liaising with other departments to book training, booking team meetings for CSRs, annual leave requests, diary management.

West Malling, Kent, United Kingdom

Team Leader of Connect Team dealing with online correspondence with customers I.e. Email, web chat, callback requests. Dealing with escalated customer complaints. Team management of 7 staff members I.e 121s, training/progression etc.

Hadlow, Kent, United Kingdom

Selling, advising and/or medically screening for travel insurance policies. Working in accordance with the data protection act. Selling/converting policies to target and commission bonus.

Tonbridge, England, United Kingdom

Deal with customers complaints/queries regarding their Sky TV/Broadband/Talk accounts via letter, email and inbound/outbound calls.Use of bespoke TLC/Sky systems e.g. Chordiant in-house database, Epicentre phone application, Kana email etc.Working in accordance to Data Protection Act.

United Kingdom

Covering TN & BN postcodes. Visiting accounts: servicing equipment, monitoring use of products.Conducting COSHH training sessions for staff within accounts e.g. housekeepers, chefs, kitchen staff etc, in large groups (up to 50 people) or on one-to-one basis. Visiting accounts based on SLA or on request.Keeping in contact with customers in person, via mobile and email.Keeping to quarterly targets-Sales increase, new line introduction, SLA, KPI’s-with bonus reward scheme.Completing Customer Service Reports/Audits using SAP.Use of Microsoft Office on company provided laptop.Organisation of new customer and/or product launches inline with company expectation.

Royal Tunbridge Wells, Kent, United Kingdom