I'm responsible for meeting internal and external customers’ needs in accordance with the allotteddelivery schedule as well as the speedy resolution of any post-despatch issues regarding the purchaseorder/procurement/despatch process. Working with Operations and Supply Chain to ensure allregulatory guidelines and requirements are met.Key Responsibilities• Input spares, purchase orders and warranties onto Access Supply Chain• Generate sales order acknowledgements for… Show more I'm responsible for meeting internal and external customers’ needs in accordance with the allotteddelivery schedule as well as the speedy resolution of any post-despatch issues regarding the purchaseorder/procurement/despatch process. Working with Operations and Supply Chain to ensure allregulatory guidelines and requirements are met.Key Responsibilities• Input spares, purchase orders and warranties onto Access Supply Chain• Generate sales order acknowledgements for spares and warranties• Maintain and issue customer price lists / quotations• Weekly report of value of order intake/despatch• Collate sales orders taken weekly• Produce recommended spares parts lists (RSPL)• Administer warranty process• Prepare and present internal (and external) reports and/or customers (e.g. spares/ship setorders by value/volume, outstanding orders by customer)• Communicate promptly and courteously• Deal with complaints and queries from customers by telephone, email, letter and face to face• Demonstrate an in-depth knowledge of the product in order to help understand customerrequirements• Support the Commercial Team in continuous improvement to maximise the efficiency andagility of the Spares process• Cross departmental collaboration required to meet targets for spares and upgrade sales Show less

Ensure accurate pricing information is maintained on the system for nominated suppliers Help maintain company profitability through accurate pricing Resolve invoice queries by checking invoices against company files Negotiate with suppliers to update pricing information on the system Manage supplier returns, ensuring they are processed correctly Ensure the company receives relevant credits and exchanges for returned goods Collaborate daily with suppliers and… Show more Ensure accurate pricing information is maintained on the system for nominated suppliers Help maintain company profitability through accurate pricing Resolve invoice queries by checking invoices against company files Negotiate with suppliers to update pricing information on the system Manage supplier returns, ensuring they are processed correctly Ensure the company receives relevant credits and exchanges for returned goods Collaborate daily with suppliers and branches Address and resolve issues promptly and efficiently, engaging with people at all levels Proactively manage all promotional requirements, ensuring data is submitted accurately, on time, and to high specifications Build and maintain relationships with suppliers to facilitate smooth data transitions for system updates Oversee the upkeep of pricing files, including managing price increases and notifications Report and analyse changes in margin and sales, identifying causes and resolutions Ensure compliance and maintain product integrity, including managing both Profile and Achilles standards Manage outstanding invoice values, supplier returns, and general issues Collaborate with internal stakeholders to keep projects on track Show less

Working as part of a team of Estimators my role is to provide competitive, comprehensive and timely quotations to a number of national accounts. Ranging from one-off items outside of the customer's contract prices to providing a full and detailed quotation for a prospective project where the customer is looking to provide best value as well as obtain goods from a one-stop shop. My aim is to source all items required as well as provide outstanding customer service; delivering quotations in a… Show more Working as part of a team of Estimators my role is to provide competitive, comprehensive and timely quotations to a number of national accounts. Ranging from one-off items outside of the customer's contract prices to providing a full and detailed quotation for a prospective project where the customer is looking to provide best value as well as obtain goods from a one-stop shop. My aim is to source all items required as well as provide outstanding customer service; delivering quotations in a timely and professional way.I have quickly established myself within the team, being able to create a great rapport with all stakeholders; being the go-to estimator in some circumstances. I have also been successful in winning a number of bids, both small and large, which has brought the team I work with an enviable position within the group.I have also been able to work on framework agreements and anticipate being able to further my development within this area as well as working closely with suppliers and other team members to extend my knowledge and assist in developing the department and being able to demonstrate our successes in a more tangible way. Show less

Providing professional and relevant support to a team of Category Managers within the Parts and Plumb Categories, in particular the Spares Category which consists of a product range of over 40,000 SKUs. I manage the day to day administration, which consists of processing invoice queries, pricing disputes, and liaising with suppliers to negotiate relevant credits. I am responsible for managing the price increase process, ensuring prices are updated onto PFM in a timely way and ensuring all… Show more Providing professional and relevant support to a team of Category Managers within the Parts and Plumb Categories, in particular the Spares Category which consists of a product range of over 40,000 SKUs. I manage the day to day administration, which consists of processing invoice queries, pricing disputes, and liaising with suppliers to negotiate relevant credits. I am responsible for managing the price increase process, ensuring prices are updated onto PFM in a timely way and ensuring all relevant Sales and Management teams are made aware of the impact of the increase to pass on to our customers. I produce analytical data to the category managers in relation to any increase to highlight the impact on the overall cost and provide a valuable negotiation tool to the Category Manager to re-negotiate the impact of any increase. I provide an analytical function for the team, producing in depth reports on a regular and monthly basis to supplier and Category team requirements. This can consist of simple invoice trackers to detailed segmentation data outlining trends and variances. I am also responsible for product creation, PFM amendments and ensuring our data file is maintained as accurately as possible. I manage any relevant non-return agreements for the Spares Category, involving clearing down SRNs and reporting on values ensuring the value stays within the agreed rebate thresholds. In addition I manage selected supplier SRNs ensuring they are actioned in accordance with supplier agreed procedures. I have also been involved in other ad-hoc projects as required, in particular Specials Maintenance, Upstream product management and any other roles required by the Category Team Show less

Providing first-class front line support to over 700 branches. This includes obtaining accurate delivery information and providing urgent purchase orders for immediate despatch, managing stock from various locations to ensure the best possible on shelf product availability for the customer. Working closely with various departments including Inventory Management, Distribution Centres, Intake and Sourcing and liaising with the supplier base of over 40,000 SKUs I have been successful in enabling… Show more Providing first-class front line support to over 700 branches. This includes obtaining accurate delivery information and providing urgent purchase orders for immediate despatch, managing stock from various locations to ensure the best possible on shelf product availability for the customer. Working closely with various departments including Inventory Management, Distribution Centres, Intake and Sourcing and liaising with the supplier base of over 40,000 SKUs I have been successful in enabling branches to better serve customer requirements. Show less

Working as part of a small team, my role consisted of taking responsibility for pre-qualification questionnaires and tender submissions; collating all information required, preparing proposals with the Account Managers, ensuring pricing schedules are completed with the correct information and priced in accordance with customers’ requirements. This involved liaising with various areas of the Wolseley business to ensure the correct products are sourced and information is presented in a timely… Show more Working as part of a small team, my role consisted of taking responsibility for pre-qualification questionnaires and tender submissions; collating all information required, preparing proposals with the Account Managers, ensuring pricing schedules are completed with the correct information and priced in accordance with customers’ requirements. This involved liaising with various areas of the Wolseley business to ensure the correct products are sourced and information is presented in a timely and efficient way. My role also included acting within a branch support function, ensuring the needs of our branches are met, as these have very often been set up as part of a successful contract. This may involve liaising with other areas of the business to ensure suppliers are set up on our system, new products created and reports created to assist the branch manager to service the contract effectively. I have also been able to develop a suite of reports that can be sent to customers on a weekly or monthly basis and I ensured the requirements of customers are met in terms of reporting and data presentation. Other areas of my role included administering purchase card transactions, verbal and written communication and assisting the Commercial Support Manager where necessary. Show less

Working as part of a team, my role consisted of being a single point of contact for national accounts wishing to trade with the various sectors of our company. Duties included sourcing parts, quoting and successfully obtaining an order. My role involved customer visits to sites, where, working with Sector Managers, I have been instrumental in securing additional business for the company. Also dealing with any queries my nominated accounts may have, involving liaising with people at all… Show more Working as part of a team, my role consisted of being a single point of contact for national accounts wishing to trade with the various sectors of our company. Duties included sourcing parts, quoting and successfully obtaining an order. My role involved customer visits to sites, where, working with Sector Managers, I have been instrumental in securing additional business for the company. Also dealing with any queries my nominated accounts may have, involving liaising with people at all levels and ensuring complete customer satisfaction. Other duties included verbal and written communication, report preparation and data maintenance. Show less

Working for the Sales and Marketing Director and Category Director my duties included, verbal and written communications with both internal and external management to director level, diary management and minute-taking. Other responsibilities included - petty cash, travel and hotel bookings, hospitality bookings, meeting room management, general/audio typing and data processing.

Main responsibilities included liaising with customers from small organisations to large multi-nationals on a day-to-day basis both verbally and written. First point of contact for all sales and customer service matters allowing the Sales Director to deal with strategic issues. Duties included generating and responding to correspondence, typing, telephone contact, reception duties, organising meetings and assisting in marketing projects as and when required.

Responsibilities included ensuring efficient administration of the licensing function of the Council. Primarily involved with issuing ‘Taxi’ licences but also Public Entertainment, Stage Play, Theatre, House to House and Street Collection licences. Day to day contact with many people from a variety of backgrounds. Responsibilities included typing, general office duties, conducting taped interviews, minutes, cash handling and banking.