Driving and executing go to market strategy.Responsibility for strategy, management and targets for external and internal sales teams, plus Depot targets.Aligning sales and marketing. Implementation of standardised process and procedure to increase productivity and effectiveness.Understanding customer needs and ensuring high satisfaction. Analysing metrics to understand the market and customer needs.

Recruitment, leadership and direction for a team of Customer Success Managers.Achieving set targets for client retention and business growth.Driving senior level client engagement through client development plans, roadmaps and account reviews. Client escalation management. Identifying and monitoring system and feature adoption and use. Identifying product evolvement opportunities. Driving strategy and revenue generation for Client Consultancy Services.Process improvement, guidance and training.

Operations – Experience driving positive change in organisations from start-ups to large corporations.Communication – Comfortable functioning at all levels internally and externally, with an impressive history of building and maintaining strong relationships. Management - A history of success managing and motivating admin, HR, operations and marketing teams to achieve excellent customer satisfaction and internal advocacy through reliability, expertise and efficiency.Contracts, Policies and Procedures - Drafting, implementing and monitoring of company policies, procedures and contracts to meet legislation, tender requirements and supplier, channel and customer needs.Quality Assurance – Developing, implementing, monitoring and auditing company-wide Quality Standard solutions against ISO 9001:2015 standards to successfully meet internal and external demands.

• Responsibility for writing development plans to secure EU training and development funding for Central and Eastern Europe, arranging courses and managing the accounting process to claim the funds. • Developed and monitored new business, including securing contracts with a number of major London law firms to outsource their legal and soft skills training to us for all Trainee intakes and specific Partner training • Successfully marketed courses and consultants. Managed 9 part-time consultants, who developed bespoke courses, presentations and speaking notes for lawyers, round table discussions and committees • Organised associations with overseas law firms to expand our network and understand their working practices • Research and proof reading

• Commissioned external training and organised internal training across all divisions• Developed and implemented hard and soft skills training programmes for Partners, Trainees and employees • Managed overseas conferences and exhibitions, delivering an excellent return on investment through new Client relationships and strengthening existing relationships.