Emma Risley Email & Phone Number

Jacksonville Beach, Florida, United States

Sauk City, Wisconsin, United States

Lexington, Kentucky Area

•Create and execute department strategies that will drive the hotel to exceed guest satisfaction, cleanliness standards and revenues. •Work collaboratively with all supervisors and managers to continually enhance and advance the hotel’s goals and operations. •Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department. • Ensure that the guest experience is pleasant and positive from arrival through departure. • Analyze GSA scores and comments; enhance current strategies and develop and execute action plans to eliminate deficiencies. • Work closely with managers and supervisors to develop them both personally and professionally. • Maintain complete knowledge of all operations department policies/service procedures. • Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements. • Complete daily walk-through of all operations department areas observing the following and instruct designated personnel to rectify any organization deficiencies: • Staffing - numbers, appearance, attitude.• Service - appearance, merchandising, attitude.• General crispness, quality and consistency of operation.• Review and respond to daily operational demands as it relates to the hotel.• Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected. •Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels.

Lexington, Kentucky Area

Harrodsburg, Ky

• Overhaul and Implement Hotel Sales Pro as the key Account and Revenue Tracking program for the property:o Condense and properly identify key accounts.o Customize menu and account options.o Draft, Design, and Implement new contract protocols.o Develop questionnaires for support staff for Inquiry Tracking.o Train Employees on the use of Sales Pro.o Data Entry of 2015 and 2016 to produce tracking reports.• Coordinate all activities related to venues and meeting facilities:o Evaluation of meeting venues to identify technology upgrades.o Implemented new BEO protocols.o Oversaw weddings in all venues.o Provide current and accurate information to all inquiries regarding the facilities.o Provide potential clients and visitors with site tourso Ensure sales packets, catering menus and other related collateral are professionally prepared, current and are in adequate supply.o Prepare and execute contracts for meeting facilities.o Convey accurate Banquet Event Order information regarding all information pertinent to events.• Coordination between the Food and Beverage Department and Event Services Staff:o Assist in preparing the annual; sales and catering budgetso Assist in developing strategies to achieve sales and catering goalso Attend weekly manager meetings and review all functions and incoming groups.o Implemented new catering menu and pricing, as well as updating all planners related to weddings, groups, student field trips, and meetings.

Middleton, Wi

• Coordinate all activities related to meeting facilities usage to include:o Provide current and accurate information to all inquiries regarding the facilitieso Provide potential clients and visitors with site tourso Ensure sales packets, catering menus and other related collateral are professionally prepared, current and are in adequate supplyo Prepare and execute contracts for meeting facilitieso Convey accurate Banquet Event Order information regarding all information pertinent to eventso Maintain proper records of all sales calls in Sales Proo Coordinating staff to set up meeting facilities as required.• Work with the F&B Manager:o Assist in preparing the annual; sales and catering budgetso Assist in developing strategies to achieve sales and catering goalso Attend weekly manager meetings and review all functions and incoming groups.o Participate in meetings and events as requested by management.o Help maintain Bistro Standards, help in appropriate staffing for the week, assist in maintaining inventory and placing weekly orders, and help manage food costs.

Lexington, Kentucky Area

-Set Rooms for events.-Prepare Food and Beverage stations.-Aid guests with any questions or concerns.-Provide excellent customer service to all guests.-Work with sales team to ensure that BEO's are thorough and complete.

Lexington, Kentucky Area

• Answer phone calls directed to the hotel and direct them to the proper connections.• Responsible for multiple banks of money.• Serving customers in a courteous and efficient manner.• Answer guest questions and address guest concerns.• Conduct shift duties including running reports, organizing guest check ins, check outs, billing, and maintaining the OPERA and ServPro databases.• Address and resolve guest concerns and complaints after the managers leave for the day and report to managers for next day follow-up.

Georgetown, Ky

• Answer sales calls and gather information from clients and partnered dealers.• Research all clients through various searches.• Maintain Excel data bases for sales, clients, and researched potential clients.• Staffed company events and interacted with potential clients.• Put together mailers to be sent out in North America advertising the company.

Lexington, Kentucky Area

• Monthly billing for farm and clients• Pedigree research on all standing stallions• Book mares for standing stallions and on farm mares during breeding season• Maintain health records for all horses on the farm• Payroll• Assistant manager duties- giving shots, oral medications, day sheets, bandaging etc.• Sales- paper work, entries, Keeneland Consignor Program, Reserves, Books• Veterinarian Work—Ticket Book Entries, Farm Program Entries• Maintain all bank accounts associated with farm business and make payments on all monthly expenses- bills etc.

Paris, Ky

• Responsible for care of all equines on the premise, weanlings, yearlings, and mares.• Basic veterinary skills, giving shots and medications.• Record keeping, sales preparation, and office responsibilities• Pedigree and Performance Research• Keeneland and Fasig- Tipton Sales, office work and grooming

Dubuque, Iowa Area

• Took drink orders from clients• Managed cash drawer for bar tending station and server cash caddy• Handled customer complaints, etc.;• Kitchen Maintenance Made drinks for clients and cocktail servers

Paris, Ky

• Responsible for the care of all equines on the premise, foals, weanlings, yearlings, and mares.• Basic veterinary skills, giving shots and medications.• Basic landscaping skills, use of zero turn mowers and weed eaters.

Mt. Horeb, Wi

• Responsible for eighty head of stock. • Groomed, worked, and cared for all needs of all the equines on the premise. Also supervised the managing of weekends. • Supervised four other employees.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 1St Year

I am pursuing a masters degree in Business Adminstration with an emphasis in Hospitatlity Management.

Bachelor'S Degree, Equine Management, Graduated

Activities and Societies: UW Platteville Women's RugbyI have two Bachelor's degrees in Agricultural Business and Animal Sciences.

High School Diploma

Activities and Societies: Swimming, Show Choir

Education record

Education record