Key Account Manager
CurrentAt the point of the customer journey that needs a payment transaction, data security is everything. As a PCI DSS Level One Accredited Service Provider since 2010, we ensure organisations reduce their risk of fraud by securing sensitive data within contact centre and IT environments.Eckoh provides customer engagement, contact centre and secure payment solutions. Leading organisations across all sectors exceed their customer experience goals through our self-service and voice channel technologies. They not only improve customer experience, but increase contact centre efficiency and reduce operational costs. Every day, millions of consumers use the products, platforms and applications we design, manage and support.In my role at Eckoh, I am responsible for building and maintaining strong relationships with our key clients; including management of client performance, strategy and implementing short and long term plans for client retention and growth. I ensure that we are delivering quality service, and assist clients to reach their desired outcome.
