Directly responsible for the successful delivery of projects on time, within scope and within budget. As a member of the PMO Team here at Pinnaca, I manage global, international and national deployments with a focus on video conferencing within the Unified Communications and Collaboration umbrella. Effectively managing the planning, execution, monitoring and reporting of customer and internal projects. Currently managing a Public Sector project with high visibility within the Government.

Leading and managing customer and/or corporate reporting initiatives; managing in-service requests within the business ensuring timely responses from the business entities; manage sales operational tools & processes along with workflow definition and delivery; identifying and closing process gaps between and within sales implementation and Operations.

Service Manager for customer accounts within the business, escalation point for customer accounts and responsible for ensuring the service needs of all customers are fully met and exceeded.- About Pinnaca (Video Conferencing):Pinnaca is a leading worldwide provider of cloud-based and customer hosted managed visual communication and collaboration services. Pinnaca provides innovative visual communications from telepresence to desktop and mobile solutions, allowing end-users to communicate on a reliable service; any time, any place, regardless of location, time, network or device.Headquartered in the UK, with offices and infrastructure in New York, Toronto, Shanghai and Hong Kong, Pinnaca has a range of customers in over 85 countries across the globe. All customers receive the best-in-class solutions that enable them to evolve their use of visual communications.- About Cloudmedia (Digital Signage):Cloudmedia, a division of Pinnaca, is an end-to-end visual communications fully managed service enabling media-rich digital content, without the need for significant capital expenditure or specialist know-how. The cloud-based service provides a reliable, scalable and cost-effective platform for all types of organisations.The Cloudmedia experience is not about the technology to execute the solution, in fact, technology is secondary… it is about ensuring the delivery of engaging, relevant, easy-to-understand, and meaningful content to the targeted audience.