Emma Strayhan Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Utilizing the Frontdesk Anywhere Lightspeed PMS system, I handled guest check-ins and check-outs, managed room assignments and adjustments, and accommodated guest requests, all while upholding a professional and welcoming demeanor.- Coordinated with relevant staff and departments to streamline operations and explore opportunities for improving guest experiences.- Prepared and reviewed daily reports, contingency lists, and credit card authorizations to maintain precise records and compliance with policies.

Victoria, British Columbia, Canada

- Managed the organization's LinkedIn page and created graphics to promote our services and events (https://www.linkedin.com/company/busicoop)- Developed and executed a social media strategy to increase student engagement with Co-op and Career programs and events and provide online resources to prospective co-op students- Assisted in the planning and execution of 2 virtual events and 1 in-person event, as the host for the in-person event

Victoria, Bc

- Warmly welcomed incoming guests and conducted the check-in process by locating their information in the OPERA database, issuing room keys, and professionally sharing information on policies and amenities.- Enhanced guest satisfaction by answering inquiries about business operations and policies and developed creative solutions to guest concerns, while maintaining high attention to detail and professionalism.- Received incoming calls on a multi-line telephone system and collaborated with other departments to coordinate dinner reservations, airline and ferry accommodations, tourism activities, and other guest requests.

Dallas, Texas, United States

- Improved efficiency and time management at international conferences for the Director of Partnership Marketing by arranging schedules using Microsoft Excel and Google Calendar.- Researched latest trends and conducted market analysis to compile new leads for potential client growth.- Organized over 1,500 client contacts into a concise excel datasheet.

Dallas/Fort Worth Area

- Provided excellent customer service and premiere sales experiences to a variety of customers – both in-person and by phone and email to resolve customer concerns in a professional and kind manner.- Arranged new merchandise with signage and appealing displays to encourage customer sales and engagement with our services.- Assisted in social media content creation for Instagram and Facebook to engage customers in our products and upcoming events.

Dallas, Texas, United States

• Cataloged audits (pictures and data) of competing national banks to assist with search and retrieval functions on the company’s internal research portal.

Bachelor Of Commerce - Bcom, Service Management

Activities and Societies: Commerce Student Society and Alpha Chi Theta. Relevant courses: Marketing, Leading People and Organizations I &.

Bachelor Of Commerce - Exchange Program, Business And Economics

Studied abroad in Aarhus, Denmark for 4 months where I completed coursework in Social Media Marketing, Behavioral Economics.