Emma Toole Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Analyze coded case data from 12 human trafficking cases to create process flow diagrams depicting the supply chain network of victims, traffickers, and any potential or actual disruptions
• Review and validate data for clarity, completeness, and compliance with the project coding protocol
• Present research findings and progress at conferences: Production and Operations Management Society (POMS) and INFORMS Annual Meeting

Boston, Massachusetts, United States

• Supported a large ($14 Billion in annual revenue) regulated electric, gas, and steam utility company based in New York City on logistics, fleet, and operational services strategic initiatives
• Analyzed inbound freight data ($605M in spend) and collaborated with suppliers to transition freight to a 3rd party logistics provider to leverage volume and provide enhanced control
• Developed a strategic vendor partnership for maintenance work on take-home and non-specialized vehicles by conducting a competitive bid process
• Engaged a cross-functional group of stakeholders to right-size the vehicle fleet and reduce O&M and capital costs

Boston, Massachusetts, United States

• Oversaw club operations of all 6 departments including management of the $28,000 club budget
• Direct the only student video production club on Northeastern’s campus with 100+ members
• Lead weekly executive board meetings to ensure alignment on key initiatives

Greater Boston

• Redesigned and implemented new club processes, including club membership tiers and e-board election
• Created, distributed, and analyzed results from club-wide survey to drive executive board goal creation for the year

Greater Boston Area

• Executed daily program of copy writing to expand NUTV followers (Instagram and Twitter), YouTubesubscribers, campus presence, and membership through print and digital materials
• Streamlined and enhanced content process to keep followers engaged and drive social media content
• Educated over 100 club members regarding events, meetings, and content releases associated with NUTV
• Outlined and implemented a formalized club-wide upload system to align marketing efforts and content production to drive engagement

Boston, Massachusetts, United States

• Provided product performance analytics and analysis for communications with the largest vanity accounts to direct packaging improvements to reduce breakage
• Created and maintained 6 weekly trackers to analyze supply chain metrics including proposal status and fulfilment rate to be used by the broader team to escalate issues with suppliers
• Maintained weekly dropship fulfilment tracker to advise top plumbing category suppliers leading to a 40% fulfilment rate improvement
• Planned and executed two department wide diversity, equity, and inclusion (DEI) events with 80+ participants

Boston, Massachusetts, United States

• Utilized grant funding to research and create an ethical supply chain procurement toolkit that documents best practices to identify and eliminate human trafficking in complex supply chain systems
• Collected research, synthesized findings, designed final toolkit, and distributed to procurement professionals

Greater Boston Area

• Managed a new infographic campaign to support the sales team that included: industry research, copywriting, collaboration with design, and stakeholder approvals
• Authored 20 blog articles to drive registration to virtual events (e.g. CloudLIVE virtual conference 2020), increase demand generation for long-form gated content, and report on cloud industry news and best practices
• Maintained editorial calendar by publishing blogs daily, editing copy, and creating over 300 unique elements of blog content and design
• Supported website migration from Drupal 7 to Drupal 8 through content audits, landing page building, metatag creation, and pre-launch editing

Brookfield, CT

• Analyzed current customer interactions on Facebook and LinkedIn to create and implement a structured marketing plan to increase customer engagement across social platforms
• Designed and implemented targeted product advertisements through Facebook Ads to drive sales pipeline

Greater Atlanta Area

• Enhanced brand awareness to over 6,000 followers on social media platforms (Facebook, Twitter, LinkedIn, Instagram) through the formulation and execution of a monthly marketing campaign focused on increasing knowledge.
• Reported directly to CEO to assist on special projects that included: coordinating mass mailings, executing bookstore fulfillment, and video editing of training materials

Marietta, Georgia

• Created a positive store experience for every customer through customer interactions
• Maintained merchandise/stocking, display assembly/implementation, and point of sales systems

Bachelor'S Of Science In Business Administration, Supply Chain Management And Marketing, Minor: Sustainable Business Practices, 3.974 Gpa

Activities and Societies: Northeastern University TV (NUTV)Graduated with summa cum laude

High School Diploma, 4.23 Gpa

Activities and Societies: National Honor Society, Science National Honor Society, National English Honor Society, French National Honor.