Emma V. Email & Phone Number

- Attention to detail by analysing and improving various training manuals - Collaborated with colleagues outside the SSC in order to streamline incoming jobs and ensure efficient forecasting and resource planning- Worked with stakeholders and juniors on a day-to-day basis which also included organising and providing training- Achieving KPI’s and meeting Standard expected SLA’s, but also resolving any conflicts. - Assessing and triaging all incoming Account Hub requests- Monitor and manage ServiceNow portals and the Global Portal for all incoming work. - Utilisation of data and creating reports for stakeholders, managers and Hubs. - Enabled Network Committee member and Invisible Disability Advocate

Liverpool, England, United Kingdom

- Worked with stakeholders and juniors on a day-to-day basis, which also included organising and providing training- Achieving and exceeding daily KPI’s- Organisation of meetings between out clients and the correct point of contact for suitable prospect accounts.- Generating qualified and reliable B2B leadsWinning x3 employee of the month for exceeding KPI targets

Liverpool, England, United Kingdom

- Involved in the daily processing of orders from local councils and housing organisations. - Maintaining to incoming and outbound calls, emails and any complaints from clients. - Booking deliveries and working with deadlines for projects. - During my time within this role I was given GDPR compliance training. - Bringing on additional clients and consistent achievement of KPI targets. - I also regularly covered absences and maintained orders from outside my given catchment area

Liverpool, England, United Kingdom

- Worked within an Education Software business who help schools in various catchment areas who have children with SEN- Maintained internal and external contracts with clients and employees- Collaborated and implemented for a SLA system as part of planned software updates and for onboarding of clients.- Liaise with clients to meet expectations, and to resolve any complaints or issues- Created all PO’s and invoices for the company and kept a record of all accounts- Aided with colleagues and the CEO for travel, accommodation and any events