Emma Wiggins Email & Phone Number

Whiteley, England, United Kingdom

Fareham, England, United Kingdom

Fareham, England, United Kingdom

Chandlers Ford, England, United Kingdom

Chandlers Ford

Eastleigh

Working within the new mobile provisioning team for GBC this role involves the provisioning of Gamma mobile services for businesses. Working closely with high level channel partners and customers directly ranging from 1 connection to large enterprises and full company solutions. Acknowledging order from receipt through to completion and subsequent billing.

Segensworth

Working to enhance customer experience along with the team of Customer Development Managers, offices and departments with tariff reviews, upselling Gamma products and services and ensuring enquiries and orders are processed within the SLAs

Whiteley

To review and introduce processes for the Administration and Customer Care TeamTo support the highly motivated sales team in selling the Vodafone One Net product for mobile devices ensuring the transitions are smooth and the orders are processed as quickly as possible.

Eastleigh

I manage a team of 15 individuals within the Service Assurance desk dealing with second line faults on all forms of XDSL from 1 line ADSL services through to fully managed leased line solutions.

Provisioning and migrating broadband services as part of bulk ordering at a Wholesaler levelTaking incoming calls from various service providers in relation to their broadband requirementsWorking to migrate customers services onto BT's 21CN network with minimal disruption Asset checking services with suppliers including BT, Cable and Wireless, Tiscali and.

Keeping the Sales Order Log up to DateMaintaining approx 1000 current customers for the "TalkTalk Enterprise" customer base as well as assisting with Opal direct customer enquiriesLogging new jobs onto the main system for the lines / calls co-ordinator to implementTaking incoming reception calls from customers and resolving their specific enquiryTo respond.