As a Senior Product Manager at Meritize, I lead the development and enhancement of innovative financial products, driving strategic initiatives that align with our business objectives and customer needs. My role encompasses the following key responsibilities:- Cross-Functional Leadership: Collaborate with engineering, design, customer partnerships, and internal teams to prioritize and execute product features, ensuring a cohesive approach to product development and delivery.- Market Research & Analysis: Conduct in-depth internal and external research to identify market trends and customer requirements, informing product roadmaps and strategic direction.- Product Prioritization: Establish a structured framework for feature prioritization, enhancing decision-making processes and accelerating time-to-market for new products.- Stakeholder Engagement: Present product vision and updates to executive leadership, securing alignment and support for key initiatives, while fostering a culture of transparency and collaboration.- Continuous Improvement: Analyze user feedback and performance metrics to drive ongoing enhancements, achieving a significant increase in user engagement and satisfaction.Through my work, I am committed to delivering exceptional financial solutions that empower our customers and contribute to the overall success of Meritize.

As a Product Manager at Meritize Financial, I played a key role in shaping the product strategy and execution for the company’s external-facing product. Working closely with cross-functional teams, I helped establish the product department from the ground up and led critical initiatives that supported company growth and user engagement. My main responsibilities included:- Product Department Development: Built and developed the product department in a high-growth startup environment, setting up foundational processes for long-term success.- End-to-End Product Leadership: Led the entire product lifecycle, from research and ideation to design, development, and launch, ensuring alignment with user needs and business goals.- Feature Prioritization: Drove strategic prioritization of features, focusing on delivering the highest impact functionalities at the right time to enhance user experience.- Stakeholder Collaboration: Worked closely with key stakeholders to define and align the product vision, strategy, and roadmap with overall business objectives.- Process Improvement: Continuously refined product management processes, improving team efficiency, development speed, and overall product delivery timelines.This role gave me the opportunity to develop strong leadership, problem-solving, and cross-functional collaboration skills, as well as deep expertise in bringing impactful products to market.

In my role as an Operations Associate at Meritize, I played a crucial part in establishing operational efficiencies and enhancing customer service at a dynamic startup. My key responsibilities included:- Process Development: Designed and implemented streamlined processes for the operations and customer service department, significantly improving service delivery and operational efficiency.- Team Management: Trained and supported a team of new hires, ensuring they were well-versed in the established procedures and fostering a collaborative team environment.- Customer Relationship Management: Managed customer inquiries and loan application processes, providing exceptional service that contributed to increased customer satisfaction and retention rates.- Workflow Optimization: Identified and resolved operational bottlenecks, enhancing the loan processing workflow and reducing turnaround times.- Cross-Functional Collaboration: Worked closely with various departments to align operations with broader company goals, driving initiatives that supported overall business growth.This experience allowed me to develop strong organizational and leadership skills while contributing to a fast-paced and innovative financial services environment.

Responsible for media content creation, user engagement on social media, and planning social media strategy for the 2017 Arkansas Gives Campaign