Over 3 years I managed multiple projects that provide solutions to support WHO Health Emergencies, including the COVID-19 pandemic.Achievements include:o Managed the implementation of an Event Management Suite 2 (EMS2) platform. EMS2 enhanced the digital landscape by migrating standalone applications into a target open-source low code platform, supporting end-to-end Public Health Event and Emergency Management lifecycle, providing seamless, rapid, active and actionable information flow across all actors to respond appropriately, minimize impact and prevent morbidity and mortality.o Led the creation and design of EmCare/Frontline Smart Guidelines into a Digital Adaptation Kit (DAK). Developed from WHO narrative Guidelines for Child Health, to inform and support the development of open-source computable FHIR Implementation Guides and the development of a web/mobile application built using the Google Android FHIR SDK. The solution enabled:- Improved primary care management of children up to 5 years old in humanitarian and emergency settings- Realisation of key benefits such as increased accessibility and use among health workers- Improved clinical decisions ensuring equality in clinical consultations- Facilitation, inclusion and consistency between member states in digital strategies.o Delivered a bespoke Strategic Partnership for Health Security and Emergency Preparedness (SPH) Portal. The solution manages health security plans that identify country health gaps and needs, mobilizing financial / technical resources and monitoring / evaluation of national plans, allowing policymakers and partners to see where gaps exist and resources investment is needed. The WHO SPH solution was developed to enable:- Global centralised sharing and exchange of information and data management- Automated processes and financial calculations, high quality reporting, complex confidentiality and access control. - Improved gap analysis and decision making.

- Change project to deliver a solution to automate workflow for Underwriting Operations across all classes of business to deliver automation and optimised business processes for on and off shore back office operations teams and Finance MI teams globally. - Collated all business requirements, documented to-be processes and use cases and worked closely with the IT teams to identify suitable solutions. - Design of a company wide target operating model and identifying the changes required to achieve the 2020/2021 targets.

Managed Global e-Discovery programme to deliver: - Strategy improvements, - New messaging storage management framework with automation, - Direct data transfer to/from external vendors, - Case management solution (IBM Atlas) and e-discovery workflow process improvement for major legal cases and BAU cases for legal and audit/regulatory investigations. Worked with senior level managers/ directors/stakeholders for all locations in e-Discovery, Case Management, Legal, HR, Global Technology Office, Data Protection Office, Compliance, Audit and external vendors across Deutsche Bank’s global reach. Activities included: - current and future state process mapping, - business requirements/workshops to for future strategic improvements / solutions for e-discovery lifecycle, incl UX/UI design and testing- Data management and data integration and migration- identifying and delivering quick win solutions, - adhering to best practice and global banking regulation - supporting the procurement process and proof of concept of strategic solutions.

Delivery/Implementation of an Electronic Document and Records Management SolutionAs IT Project Manager/UAT Manager for Document and Records Management (EDRM) I managed all business relationships throughout the delivery lifecycle including the roll out of the European / UK Document Management Solution I was also responsible for business and operational process analysis and re-engineering for particularly complex profit centres / lines of business such as Casualty, Accident and Health, Aerospace, Trade Credit and Business Risk to name a few. Analysis involved processes that span multinational and global markets and international regulation.

Senior business analyst for Document Capture to support the European delivery of an in-house developed document management solution for the entire European organisation. The role required:- Detailed requirements gathering- Capture hubs were required for all European countries and the UK. I reported to the Programme Manager and IT Programme Manager and worked with on and off-shore (Poland and India) teams and suppliers to ensure a delivery on time and to budget.

InfoMENTUM is an Oracle Gold Partner Consultancy and Software House delivering solutions to optimise the performance of Enterprise Content Management maximising the value of content across entire organisations. As Programme Manager I recovered and managed a large IT E-Commerce Cloud based Oracle Solutions Programme with rollout across Europe and UK. The programme involved management of offshore solution development in India and solution integration to 12 third party organisations. I reported directly to the Client’s Executive Board (TRW, a $16.2bn Automotive organisation) and the InfoMENTUM Executive Board. The programme was managed using Prince 2 and Agile methodology for delivery. Excellent stakeholder and project team management was key to this project enabling team players to deliver efficiently and effectively and to ensure that scope, budget, governance, planning, issues, technical management, business requirements and acceptance were better managed, setting the customer’s expectations at achievable levels allowing the project to recover and ensure delivery with full customer acceptance. In addition I also set up and managed InfoMENTUM’s in-house Project Management Office (implementing Cloud based Genius Project) for all projects within the organisation.

Project Management and Lead Business Analyst for several projects within VISA Europe Legal Division. Projects included: - Legal Case / Document Management Solution - Card Design Process improvement and automation and External Client Interface redesign and development. The projects followed the VISA E2E Change Model (ADKAR Prosci) and Processes. All project planning and management was documented using Open Workbench, Clarity and written reports at all stages in accordance with E2E Change requirements. All projects included excellent time / budget management delivering the project to procurement phases and excellent communication with stakeholders, board and project boards. Business Analysis for all projects included excellent stakeholder management, gathering of detailed business requirements and technical requirements, collation and documentation of business processes and process redesign and working closely with other Visa divisions such as IT, Strategic Business Management and other Visa projects to ensure no conflict of interest and reuse of existing solutions where possible.

The Legal Services Commission (LSC) was an executive non-departmental public body set up under the Access to Justice Act 1999 to fund legal and advice services in England and Wales for the Ministry of Justice. The Integrated Delivery Programme (IDP) was set up to give legal aid providers simpler processes, increased automation and reduced paperwork so that the client will experience a simpler, faster, more transparent process. As part of IDP an EDRMS and Central Postal Hub Solution (Oracle IPM/ODC/UCM) was required to deliver an automated solution integrating with Oracle EBusiness Suite and Oracle Financials for the handling of client and legal provider documentation. The role involved: setting up and managing the EDRMS and CPH Project, strategy development and improvement, project planning, setting budget and budget management, resource management, stakeholder management with MoJ and LSC Board, supplier management, change control, risk and issue management, Information Assurance management, overseeing solution/architecture design, management of procurement process, solution feasibility study, business benefit analysis, business impact analysis, gathering business and technical functional and non-funtional requirements, business process modelling and use cases, best practice procedures, file planning and quality analysis, test strategy and test scripting and scenarios including UAT. The role required strong PM skills, strong Business Analysis skills and excellent Stakeholder Management skills with superb organisation to deliver within budget and timescales. The project success was due to excellent stakeholder management, change management and communication with the project team and a high quality of documentation ensured that the project deliverables at all levels and stages were detailed, clearly understood and delivered to all requirements and business benefits.

Information & Records Management department develops policy and procedures and provides guidance for business as usual. The consultancy role was to support and review the existing IRM business model and recommend a model to manage the changing business and support requirements for the evolving FSA business environment ensuring the effective management of RM governance issues, compliance and security. The role also required the development of new policies and procedures and the introduction of automated paperless office solutions for Retail and Wholesale Supervision of firms ensuring compliance with FSMA, DPA and FOIA. I worked directly with Retail, Wholesale, Enforcement and Direct Reports business areas to identify process and procedure improvements while conducting audits for compliance and published service level agreements. Guidance was provided on all records management queries and issues ensuring new procedure implementation was followed according to procedure and change management programmes. Strong stakeholder management, BA, BPM, RAID, internal customer satisfaction reporting, cultural change management were required to ensure that the BAU solutions were brought in line with the changing business environment and various IS projects for future deployment of Live Link and Open Text EDRM solutions.

PADA was a NDPB accountable to Parliament reporting through a board to the Secretary of State for the DWP to set up a national, trust-based pension scheme called ‘personal accounts’ to help millions of people on low and moderate incomes, who do not have access to a good-quality workplace pension, save for their retirement. The DWP set up a project to develop a new Information and Document Management solution. As project manager, I was responsible for developing governance and policy around the management of data and documentation working with the executive board to agree policy in line with compliance and regulatory standards such as DPA, FOIA and PD/PID0008 codes of practice. I conducted the identification of business requirements and the production and delivery of the business case identifying all CRM and EDRMS solution options. I managed workshops to gather functional and non functional requirements and wrote the Business Case recommending MS SharePoint WSS and MOSS 07 solutions as the best fit presenting it to board level stakeholders. I also managed the procurement, design and set up the project team to deliver both solutions within target budget and timescales.