Emma Bannister Email & Phone Number

London, England, United Kingdom

Cheshire, England, United Kingdom

Building Customer Success strategy at Incremental to promote customer value, advocacy and engagement where we are mutually proud of great end results. Building pipeline in customer base and enabling cross-selling into Incremental business units. Aligned to Microsoft Customer Success Management approach and use of PROSCI.

Cheshire

Managing new business development, new client on-boarding and account management at Gap Consulting prior to acquisition by Incremental Group. Focused on growth businesses and organisations looking to develop their Customer Relationship Management strategies and solutions the on Microsoft Dynamics 365 Customer Engagement platform.

Cheshire

Responsible for new business at Gap Consulting including Microsoft Dynamics CRM pre-sales demos, tenders and presentations. Ensuring customers are referencable and enjoying long term relationships with Gap Consulting. Previously focused on professional services sales into Siebel enterprise customers (<2006/7).Specialisation in Financial, Professional and Legal Services customers.

Cheshire, England, United Kingdom

Development of Gap's ‘go to market’ strategy. Establishing collateral, improving web presence and started marketing communications to prospects and customers. Developed our sales proposition as a Siebel partner and remained close the relationships built through my consulting role.

London

Working as a Siebel Analyst and Developer on behalf of KPMG for ING Bank. During this time I moved through several roles within the growing programme, eventually leading a Siebel Development team. Based at ING sites in London and Amsterdam.

Edinburgh, Scotland, United Kingdom

Working as a Siebel Developer in an established Siebel CRM deployment across several telesales and support teams.

Selected to join Barclays IT Graduate acceleration scheme. Worked in key operational areas including the service desks and an area working with emerging technologies. Developed my understanding of IT Service Management and achieved ITIL qualifications. First introduction to Scopus as a Business Analyst, then Siebel, from which my CRM interest grew.