Emma Bender Email & Phone Number

Omaha, Nebraska, United States

Promoted to an Underwriting Technician on the 1k + team October, 2021.Primarily working with groups with over 1,000 lives; including large National companies or blocks of business.- Setting up plan designs, running manuals for prospects, reviewing competitor contracts. Also comparing premium checks and manipulating Group census information.- Performing financial underwriting- Working with experience ratings.- Setting up Group renewal packages and running experience.- Final ratings.Promoted from Administrator I to Administrator II, Underwriting (Group Protection) August, 2021- Uses risk factoring to run renewal ratings for inforce lines of business usually up to 1k lives: Life, STD, LTD, VLife, Dental, Vision, state disability, and other miscellaneous lines of coverage. - Manipulates census data for self billed cases- Builds quotes to run manual rates for unique cases of business as needed- Works within multiple systems simultaneously to gather data needed to generate renewal rates- Provides timely and high-quality work to Underwriters for final review regarding large case size segments- Send professional correspondence to groups, brokers, representatives, and coordinators as needed- Processes auto-increases and terminations as needed

Council Bluffs, Ia

Responsible for maintaining customer service area, processing return/exchange and payment transactions, handling customer inquiries, counting register tills during closing, starting and updating gift registry accounts, and performing other duties as assigned. • Keep accurate count of registers in excess of $5,000• Actively promote company credit card and open new accounts• Answer the telephone in a professional manner and direct calls

Greater Omaha Area

Promoted from Customer Service Specialist position in July 2015 with prior job knowledge and strong work ethic. Provided support to management and leadership team for Customer Service and Claims department. Work included, but is not limited to:- Calendar management and scheduling meetings- Maintained and tracked data in Excel spreadsheets (associate performance, call center stats, attendance, etc.)- Reporting and data analysis- Prepared and distributed correspondence as needed- Answered phone calls and handled appropriately- Headset equipment management and provided troubleshooting support for Core Operations division- Managed all administrative processes for division-wide recognition program and celebration event- Coordinated travel accommodations- Acted as a point of contact for the department/liaison to other staff- Implemented several process improvements that led to cost or time savings- Purchased, ordered, and maintained supplies within budget - Maintained time sheets for payroll purposes- Multiple committee participation (Cross-functional committee, High-Five recognition committee, Ergonomics committee, WeCare Volunteer committee, Floor Fun committee, Bean Bag competition committee, Claims and Customer Service celebration committee)- Problem solver- Maintained positive attitude and strong customer service focus- Miscellaneous duties as needed

Greater Omaha Area

Professionally handled incoming calls from sales representatives as well as members regarding policies. Questions ranged from payment/billing, values, benefits, product info, and processing. Became fully trained in products offered such as different types of life insurance and annuity products to accurately answer questions from all statuses - pending, issued, and claims. Maintained performance expectations of quality customer service to retain membership, gain referrals, and service calls within a timely manner with minimal assistance. Was promoted to Senior Administrative Assistant in the Customer Service Department with prior job knowledge and strong work ethic.

Papillion, Ne

Oversees and merchandises greeting card displays, which account for approximately 50 percent of annual sales. Develops associates through coaching and training to drive results. Ensures proper freight receiving and inventory control to keep annual shrink percentage within company expectations. Enforces all policies and procedures to be followed at all times and helps implement new business strategies to improve store performance. Actively participates in district conference calls. Builds strong relationships with regular customers and communicates concerns to store manager in a timely manner. Pre-screens and interviews potential new hires.• Achieved wish list (pre-orders) store goal during annual sales push (2013)• Doubled number of wish lists as ornament expert (2011 & 2012)• First store to exceed previous year’s wish list total (2012)• Founded local Ornament Club and nominated a President (2011)• Tripled sales for Ornament Premiere Weekend (2011) as ornament expert• Achieved +5.9% annual sales revenue (2011)• Achieved +8.7% annual sales revenue (2010)• Store Brand Champion (five-time recipient)• District Brand Champion (two-time recipient)• Regional Brand Champion runner-up (2012)

Papillion, Ne

Responsible for opening and closing the store. Lead and inspired the team to drive sales and customer service results. Coached associates on selling behaviors and empowered them to make good business decisions. Responsible for setting displays and merchandising product. Was promoted to Assistant Manager for displaying great leadership.

Papillion, Ne

Responsible for greeting customers and guiding them to specific areas of the store. Provided great customer service by recommending products and cards to fit their needs. Enrolled customers in rewards program to get them coupons and answered the telephone in a friendly, professional manner. Guided customers through the check-out process and wrapped gifts as needed. Was promoted to a Sales Floor Leader for my leadership potential and customer service skills.

Papillion, Ne

Managed all aspects of daily operations during owner’s extended leave. Prepared and submitted weekly payroll, hired and trained new staff, and inventoried and ordered all necessary food and supplies. Ensured staff followed all safety and sanitation protocol as required. Handled cash deposits, bills, and scheduling of shifts.• Created e-marketing and promotional campaigns: grew marketing contact list from 0 to 300 within 6 months• Attended monthly mall merchant meetings and lead store participation in mall-wide events such as Kid’s Club and summer concert series.• Implemented new business strategies (short distance delivery service, catering, etc.)

Papillion, Ne

Properly prepared foods and fruits for their stations. Took food and smoothie orders at the register and then made their meals and smoothies according to their orders. Cleaned work stations following all food sanitation requirements. Cleared tables and swept the floors to keep dining area clean for guests. Washed dishes and took inventory of food levels. Was promoted to Crew Chief and Assistant Manager for exceptional performance.

Papillion, Ne

Responsible for greeting customers and guiding them to specific areas of the store. Provided great customer service by recommending products and cards to fit their needs. Enrolled customers in rewards program to get them coupons and answered the telephone in a friendly, professional manner. Guided customers through the check-out process and wrapped gifts as needed

Bachelor Of Science In Management, Management, 3.695/4.0

Biology, Pre-Veterinary Studies

Activities and Societies: Zeta Tau Alpha, Panhellenic Council, Intramural Sports