Emma Bender Email & Phone Number

Omaha, Nebraska, United States

Promoted to an Underwriting Technician on the 1k + team October, 2021.Primarily working with groups with over 1,000 lives; including large National companies or blocks of business.- Setting up plan designs, running manuals for prospects, reviewing competitor contracts. Also comparing premium checks and manipulating Group census information.- Performing.

Council Bluffs, IA

• Responsible for maintaining customer service area, processing return/exchange and payment transactions, handling customer inquiries, counting register tills during closing, starting and updating gift registry accounts.
• Keep accurate count of registers in excess of $5,000
• Actively promote company credit card and open new accounts
• Answer the telephone in a professional manner and direct calls

Greater Omaha Area

Promoted from Customer Service Specialist position in July 2015 with prior job knowledge and strong work ethic. Provided support to management and leadership team for Customer Service and Claims department. Work included, but is not limited to:- Calendar management and scheduling meetings- Maintained and tracked data in Excel spreadsheets (associate.

Greater Omaha Area

Professionally handled incoming calls from sales representatives as well as members regarding policies. Questions ranged from payment/billing, values, benefits, product info, and processing. Became fully trained in products offered such as different types of life insurance and annuity products to accurately answer questions from all statuses - pending.

Papillion, NE

• Oversees and merchandises greeting card displays, which account for approximately 50 percent of annual sales. Develops associates through coaching and training to drive results. Ensures proper freight receiving and.
• Achieved wish list (pre-orders) store goal during annual sales push (2013)
• Doubled number of wish lists as ornament expert (2011 & 2012)
• First store to exceed previous year’s wish list total (2012)
• Founded local Ornament Club and nominated a President (2011)
• Tripled sales for Ornament Premiere Weekend (2011) as ornament expert

Papillion, NE

Responsible for opening and closing the store. Lead and inspired the team to drive sales and customer service results. Coached associates on selling behaviors and empowered them to make good business decisions. Responsible for setting displays and merchandising product. Was promoted to Assistant Manager for displaying great leadership.

Papillion, NE

Responsible for greeting customers and guiding them to specific areas of the store. Provided great customer service by recommending products and cards to fit their needs. Enrolled customers in rewards program to get them coupons and answered the telephone in a friendly, professional manner. Guided customers through the check-out process and wrapped gifts.

Papillion, NE

• Managed all aspects of daily operations during owner’s extended leave. Prepared and submitted weekly payroll, hired and trained new staff, and inventoried and ordered all necessary food and supplies. Ensured staff.
• Created e-marketing and promotional campaigns: grew marketing contact list from 0 to 300 within 6 months
• Attended monthly mall merchant meetings and lead store participation in mall-wide events such as Kid’s Club and summer concert series.
• Implemented new business strategies (short distance delivery service, catering, etc.)

Papillion, NE

Properly prepared foods and fruits for their stations. Took food and smoothie orders at the register and then made their meals and smoothies according to their orders. Cleaned work stations following all food sanitation requirements. Cleared tables and swept the floors to keep dining area clean for guests. Washed dishes and took inventory of food levels..

Papillion, NE

Responsible for greeting customers and guiding them to specific areas of the store. Provided great customer service by recommending products and cards to fit their needs. Enrolled customers in rewards program to get them coupons and answered the telephone in a friendly, professional manner. Guided customers through the check-out process and wrapped gifts.

Bachelor Of Science In Management, Management, 3.695/4.0

Biology, Pre-Veterinary Studies

Activities and Societies: Zeta Tau Alpha, Panhellenic Council, Intramural Sports