Emma C. Email & Phone Number

Ireland

Ireland

Drogheda, County Louth, Ireland

Dundalk, County Louth, Ireland

Personalised gifts and clothing for any occasion

Dundalk, County Louth, Ireland

• Guided and led teammates. Cultivated a positive and collaborative working environment.
• Mentored and trained new starters, helping them feel comfortable and serving as a first point of contact for their questions.
• Worked closely with the team lead to design coaching, action and expectation plans for performance improvement.
• Scored calls for quality and provided feedback to teammates, along with recommendations for improvement as necessary.
• Created an easy-to-follow call flow chart to cascade information about a new call flow process. Won a Spot Award for ensuring high call quality through clear communication of information.
• Updated team stats in Excel and kept all colleagues apprised of progress toward team goals.

Dundalk, Leinster, Ireland

• Provided consistently excellent support and guidance to customers. Upheld high quality scores each month.
• Ensured positive communications with customers to achieve optimal results and strong client satisfaction.
• Monitored the status of aging accounts and obtained payment on delinquent accounts.
• Applied emotional intelligence and reliable instincts to know when to probe customers for further information, whether they were in a vulnerable situation, and when to rely on active listening to gain the best.
• Tailored communications and proposed solutions to meet each customer’s unique needs and requirements.
• Coached customers through complex processes and signposted them to further information or resources as necessary. KEY ACHIEVEMENT: Owning Personal Development to Increase Payments Fell behind personal goals for.

County Dublin, Ireland

 Answered questions from the customer service team. Tested new customer service technology for the company. Handled and resolved escalation calls from teammates. Managed online customer reviews. Utilised Zendesk, Buffer Reply and Melt Water

Dublin, Leinster, Ireland

Dundalk

Risk Teammate - Selling AllowanceThe Selling Allowance Teammates are required to handle inbound phone queries. They will be expected to deliver a high level of customer service to our customers who contact us to query restrictions, limits and other various blocks affecting their account(s) and promoting a high standard of seller’s performance and.

Dundalk

 Handled inbound phone queries. Analysed account histories, trends and performance to set seller expectations. Reviewed accounts to verify activities and mitigate loss. Achieved or exceeded all quality, customer satisfaction and resolution targets.OverviewAs part of our UK Community support team, you will be supporting the needs of both UK & Irish.

Dundalk Ireland

Author of Leap of Faith. - July 2013and Have Faith - August 2014Faithless - Summer 2015 http://www.amazon.co.uk/Emma-Carolan/e/B00E8DDP0Chttp://www.ebay.ie/sch/faith_series2014/m.html?item=281494066297&hash=item418a5a9479&pt=Fiction&rt=nc&_trksid=p2047675.l2562Leap Of Faith Book Blurb: Katriona lost her Mum in a car crash at the tender age of four leaving.

Calling debtors to negotiate repayments on the outstanding balances for a number of different clients. keeping the accounts up-to-date with accurate information and log them on the systems. Dealing with queries and disputes and following procedures for each case. Dealing with Clients directly response file and updating the accounts with responses

Dundalk

Calling debtors to negotiate repayments on the outstanding balances for a number of different clients. keeping the accounts up-to-date with accurate information and log them on the systems. Dealing with queries and disputes and following procedures for each case. Dealing with Clients directly via email and updating the accounts with responses.

From the start I was a customer rep for PrePaid customers then I moved up to Bill Pay and was in this position for 2 and half to 3 years Then I move to Retail Support which was a mixture between admin work Risk Prevention and retail staff support

Dealing with customer queries and general helpdesk queries/ Checking new connection Fraud checking and Risk checking customer details to see if they are ok to connect to the bill pay on the network.

Shop floor/Tills/Warehouse

Secondary School

Level 6 Fetact Diploma, Information Technology

Incomplete, Information Technology

Primary School