Emma M. Email & Phone Number

Richmond, British Columbia, Canada

· Delivering top-tier customer service by conducting comprehensive consultations to determine clients' eyewear needs and preferences.· Expertly fitting and adjusting frames and lenses, ensuring optimal comfort and visual acuity for clients.· Participating in collaborative inventory management and invoice reconciliation. · Conducting administrative duties as required (appointment booking, insurance claim processing, record management, etc.).

British Columbia, Canada

· Drove sales growth and tracked KPIs with 150+ accounts.· Developed and executed detailed Territory plans at a customer level. · Cultivated strong customer relationships.· Provided remote consulting services, demonstrating exceptional problem-solving skills, time management skills, and creative sales-growth initiatives. · Conducted in-depth business reviews with customers. · Collaborated with colleagues to enhance product offerings and streamline the consultation process.· Performed Sales Administration and Analysis of territory including timely reporting. · Regularly delivered public presentations, including invited talks at colleges, special customer events, and company-wide internal training sessions.

Surrey, British Columbia, Canada

· Improved production efficiency and reduced the error return rate as a laboratory technician.· Managed inventory and ordering of eyewear products, maintaining a well-stocked and up-to-date selection.· Led team training and development in products and sales techniques.· Contributed to marketing initiatives, aiding in attracting and retaining a diverse clientele.

Dispute Resolution

Psychology