Holding study skills and technology needs assessments for disabled students in receipt of the Disabled Students’ Allowances and providing detailed written reports.

Marketing• Analysed lead sources and developed marketing planner to maximise sales.• Created quarterly marketing planners to hit sales targets. • Recognised ineffective processes and developed new procedures based on analysis and reflection on previous campaigns. • Created and managed good working relationships with clients and local businesses. Performance Management and Finance• Responsible for analysing centre performance and creating business strategies to… Show more Marketing• Analysed lead sources and developed marketing planner to maximise sales.• Created quarterly marketing planners to hit sales targets. • Recognised ineffective processes and developed new procedures based on analysis and reflection on previous campaigns. • Created and managed good working relationships with clients and local businesses. Performance Management and Finance• Responsible for analysing centre performance and creating business strategies to enhance growth. • Analysed data on a monthly and yearly basis to ensure we exceeded previous targets and recognised trends or influencing factors. • Recognised problem areas and developed strategies and processes to overcome future issues. • Managed centre finances including marketing budgets and debt recovery. Retention and Customer Service • Maintained high levels of customer service, tailoring the appropriate response to complex queries and using initiative to do the best for that customer.• Implemented a pro active retention strategy, rather than reactive, in order to maintain customer satisfaction and prevent cancellations. • Built excellent relationships with customers and recognised their needs as the priority to the business. Sales• Promoted the centre on sales days and through relationships with schools and libraries.• Created effective strategies to boost sales performance.Management• Managed a team of tutors and was responsible for ensuring the smooth running of the centre.• Recruited, mentored and trained tutors on a regular basis, working within a 360 degree feedback culture. Show less

• Responsible for collating and presenting company performance data and owning weekly meetings.• Using the company data from the weekly meetings to create slides to be viewed and analysed by the CEO of BT.• Analysed KPIs and approached all areas of the company (i.e. sales, retention, order updates, technical help) to explain current trends and anomalies to present to the Marketing Manager. • Responsible for offer validations for all offers through all sales channels.• Managed… Show more • Responsible for collating and presenting company performance data and owning weekly meetings.• Using the company data from the weekly meetings to create slides to be viewed and analysed by the CEO of BT.• Analysed KPIs and approached all areas of the company (i.e. sales, retention, order updates, technical help) to explain current trends and anomalies to present to the Marketing Manager. • Responsible for offer validations for all offers through all sales channels.• Managed affiliate escalations to quickly resolve any customer issues and reconciliation work to ensure we avoid any missed payments.• Ensured the fulfillment and operation of cash-back campaigns.• Worked to support the wider Marketing team on day-to-day functioning of key tasks/projects. Show less