Emma Crome Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Led customer success management efforts for a portfolio of USD $23M software annualized recurring revenue, focusing on driving business growth and retention through a customer-centric approach.
• Provide partners with success play motions to develop their adoption practices and enable successful partner delivery of targeted engagements.
• Execute best practice engagements with targeted partners utilising cross functional and SME resources.
• Managed customer success initiatives… Show more
• Managed customer success initiatives, overseeing implementation, licensing, risk assessment, and technical enablement processes to enhance customer engagement and experience.
• Analyzed customer adoption rates, resulting in a 43% reduction in renewal risk and implemented benchmarking strategies to measure and improve customer success metrics. Show less

Coorparoo, Queensland, Australia

Brisbane, Australia

• Led a high-performing team of 14 members across multiple business units, fostering collaboration and reducing processing errors.
• Developed strategic initiatives to enhance team accountability and ownership, resulting in a positive work culture.
• Partnered with Sales Management to design and maintain comprehensive reports tracking sales targets and customer satisfaction metrics.

Brisbane, Australia

Brisbane, Australia

• Led Sales Support and Maintenance teams to achieve internal metrics, fostering skill development and resolving escalated issues.
• Oversaw preparation of sales agreements, quotes, and proposals, building strong vendor relationships for optimized pricing.
• Managed daily purchasing requirements for clients and company, ensuring accuracy of inventory system.

Brisbane, Australia

Darwin, Australia

• Supported the Area Manager in the Northern Territory with day-to-day tasks and compiled corporate reports, strategic plans, and human resources growth plans.
• Organized major events and fundraising functions, as well as developed and communicated media articles for various activities and workplace changes.
• Coordinated all human resources activities for non-recoverable positions in Brisbane, including pre-employment medicals, rostering, and onsite inductions.

Fortitude Valley - QLD

• Supported Executive Management team by maintaining account management plans for clients.
• Attended client meetings with Managing Director and prepared executive summaries.
• Implemented company policies and procedures in line with Fair Work Act and QLD Legislation.

Australia

• Operated Navy's telecommunications systems and equipment for communications spectrum.
• Performed visual communications and maintained operational security.
• Managed information technology and information management tasks for Royal Australian Navy.

Graduate Certificate, Business Administration And Management, General

Diploma Of Leadership And Management (Bsb51915), Organizational Leadership