As a product manager at Ivanti I lead multiple teams to design and deliver features that maximise value for both company and customers through detailed use cases and user research.

eCom Learning Solutions has over 20 years of experience in delivering innovative learning technologies. Using our specialist knowledge we advise our clients on the right learning approach for their organisation.Looking after our product portfolio spanning eAssessment, Learning Management System, Enterprise Comptency Management platforms and Digital credentials I work with new and existing clients to help develop and implement learning strategies into organisations through innovative thinking and digital technology.

Product Coordinator for eNetAuthor, eNetLearn, eNetAssess360 and eNetBadges.As Product Coordinator, it is my responsibility to help grow our SAAS products working closely with the product team at eCom and our customers.eNetAuthor is a fully responsive cloud based rapid authoring tool designed for team collaboration with in built project management tools and storyboarding function. SCORM, HTML5 and xAPI compatible.eNetLearn is the perfect entry-level learning management system for organisations. It is a cloud-based learning platform that allows you to deliver, track, report and evaluate your eLearning from a single dashboard.eNetAssess360 is a flexible online assessment system for creating and managing bespoke 360 evaluations in a secure environment.eNetBadges™ is a digital micro-credentialing tool to recognise learning experiences and achievement. It is an invaluable tool for improving engagement with corporate training, creating a staged approach to accreditation or providing more structure to the CPD process.

Utility ROV is a Subsea Operations Business offering innovative and practical specialist ROV services. Our success is based on providing a service comprising of a skilled team and equipment to deliver the diverse ability of the Utility ROV (known as the UTROV). Combined, this offers a niche, cost-efficient service to the offshore market. Utility ROV have a dedicated team of enthusiastic staff, who have developed this intelligent multi-functional subsea platform. The basic principle of the UTROV is to perform multiple subsea tasks from a single power unit, through the use of interchangeable tooling. Their robust diver-less system provides a safe alternative option to the current practices in underwater support.

Providing Project Management with a broad depth of Document Control across multiple projects. Key responsibilities are to provide day to day management of all formal project documentation whilst maintaining full traceability across all projects within systems used.• Pro-actively supports multiple Project Managers and Project Teams whilst maintaining focus and detailed knowledge at individual project levels.• Carries the detailed knowledge required across all projects for Technical, Quality and Project Documentation whilst maintaining a high level of service with the expectation that quality will not be reduced.• Communicates clearly and concisely with multiple Project Managers, Project Engineers, Project Quality Engineers and Project Team Members regarding project requirements / deliverables, and in particular, documentation.• Dealing with conflicting project demands in a controlled and objective manner whilst being able to re-prioritize workload as a consequence of changing project requirements.• Working across many systems (internal and customer specific) to provide a high quality service to all internal and external suppliers and customers.• Input of Sales Orders for Projects.Additional responsibilities include providing support to the Procurement function where required;• Compiling statistics and data and providing weekly reports to the team• Communicating with suppliers to ensure on-time delivery, updating projects of any changes and updating delivery dates where necessary.• Creation and upkeep of sales orders.

Proficient in the use of SAP and SAP SRM applications.OEM Inspection – Inspecting inter company parts to ensure traceability againsts and that serial/batch numbers match the documentation before passing into stock.Drop Shipment – Visual inspection of certification documentation before entering parts through the drop shipment process on SAP. Strong communication with teams at all times to ensure timely execution and that all the relevent documentation is in place.Inspecting certification packages (MRBs) sent by suppliers according to the DBI specifications and purchase orders ensuring compliance at all times.Effective communication with both buyers and suppliers about the status of certification documents and any steps that need to be taken to resolve issues.Adept at prioritising personal workload along with priorities from management.

Responsible for the input, management and co-ordination of all reservations from the hotel through various channels.Proficient in all Microsoft Office Applications as well as Opera/My Fidelio.Yield management and ensuring revenue is maximised – updating both the management team and chief executive on a weekly basis.Responsible for all corporate and travel agent contracts, maintaining relationships with our partners and creating new leads.Recruiting, training and ongoing assessment of front desk staff when required - overseeing and implementing standards for the front desk.Duty manager in the absence of the GM and Operations Manager – ensuring the smooth running of the hotel and overseeing check ins, check outs, housekeeping as well as on on-site restaurant including breakfast and dinner service.Effectively handling all complaints and feedback from the hotel – escalating where necessary to the appropriate departments.Take minutes and help chair Head of Department meetings as well as Revenue meetings.Active role in several key projects; implementing new locks and doors within the hotel, a major refurbishment of all bedrooms, implementing new software for reservations as well as helping move our Trip Advisor position from 46 to 11 in the ten months I have been part of the team.

- Input, manage and co-ordinate all reservations for the hotel.- Liase and communicate with all departments efficiently regarding vips, special requests and important information.- Integral role in meeting budget and tracking commissions- Effectively tackled customer complaints both written and verbally in situations such as outbookings.- Proactive up selling of rooms, amenities i.e champagne, spa treatments and so forth.- Proficient in use of all Microsoft packages and Opera.- Completed sale show rounds of the hotel to prospective corporate and leisure guests.- Excellent written and verbal communication used daily in with both customers and staff and also in completion of daily report statistics.

- Serving customers as part of a co-ordinated team in a 4* restaurant taking orders, clearing tables and serving drinks.- Completing reservations, meeting and greeting customers, dealing with any occurring issues on shift.- In charge of hotel at night setting the restaurant up for breakfast, completing the night audit and any reception duties whilst ensuring the hotel is secure.- Proficient in the use of Opera, all Microsoft packages and completing night audits- Appointed Christmas co-ordinator for 2012. In charge of all reservations/enquiries taking and filing deposits and handling all follow ups.

- Working within the prestigious Strathearn restaurant assisting the chef de rang with serving guests in a silver service manner at breakfast, lunch and dinner.- Displaying excellent product knowledge and answering any guest questions.- Attention to detail and accuracy when running food and drinks for guests.- Working within functions and banqueting providing seamless service to parties ranging from ten guests to two hundred.