Emma Ortiz Email & Phone Number

- Build, activate, and optimize campaigns across channels and clients.- Conduct approvals and troubleshoot errors for emails before sent out to public.- Copywriter for clients, providing recommendations to best increase donation performance.- Perform monthly reports and updates for clients.- Request budgets for clients.- Create graphic images through Adobe Creative Suite for emails.

Orlando, Florida

- Grew social media and member presence through storytelling of user-generated content.- Planned monthly social media content calendars to best optimize KPIs.- Improved content through copywriting.- Created a new marketing strategy to help grow the business using key metrics.

Winter Park, Fl

- Passion to monitor and ensure the safety of all patrons in and around the pool. - Enforced all rules and policies in and around the pool.- Ensured the cleanliness of equipment and facility daily during opening and closing duties.- Accountable for instructing swim programs.- Guarded big groups for parties, summer camp, movie night, holidays.- Assisted in creating a budget.- Created weekly schedules, logging the sign-in sheets of members for the day.- Supervised other guards as the lead for the day and addressing all complaints with guards and members.- Constant interaction with large groups of people. - Provided excellent customer service and meeting the needs of the members.

Winter Park, Florida, United States

- Created organic social media posts, reels, and stories for social media platforms.- Produced outreach messages for new social media accounts.- Developed visuals, copy, and reports for social media advertisements.- Uploaded and edited YouTube videos and visuals through Adobe Creative Suite.- Conducted Sentiment Analysis on Rollins College and non-college social media pages for inappropriate content.- Created new story templates that were used daily.- Interacted with comments and messages sent through social media platforms.- Tracked and reported metrics for all social media accounts.- Assisted in new marketing strategies and user-generated content.

Winter Park, Fl

- Monitor safety and well-being of all guests in and around the swimming pool area.- Ensure cleanliness, safety, and upkeep of the swimming pool.- Provide emergency care and treatment as required until the arrival of emergency medical services.- Supervise and assist with instructional swim programs.- Certified in CPR, AED, and First Aid.- Guarding special events for different college and school organizations.- Provide excellent guest service relations while managing the front desk. - Address all issues, complaints, and concerns of guests.- Constant interaction with swim teams, public, swim lessons, and other patrons who visit the pool.

Orlando, Florida, United States

- Created organic social media posts for Instagram and Facebook. - Assisted with influencer outreach strategy and messaging.- Tracked, evaluated, and reported social media and Google analytics to assess the effectiveness.- Assisted in social media content calendar.- Conducted hashtag and SEO research.

Orlando, Florida Area

- Monitored pool area for violations and potentially hazardous situations.- Provided emergency care and treatment as required until the arrival of emergency medical services.- Assisted in maintaining pool and recreation areas.- Supervised and assisted with instructional programs.- Instructed all levels on stroke techniques.- Presented a professional appearance and attitude at all times and maintained a high standard of customer service.- Knowledge of CPR and emergency medical procedures.