Emma Durand Email & Phone Number

Copenhagen, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

In collaboration with two Scrum teams, I established the vision and led the development of the company's new user platform and its internal tooling. This new product launched in July 2021 and includes:- A fully new backend and services to handle users and their entire journey as Labster customers- An interface for internal teams to enable customer implementation and support- An interface for customers to login, access and manage the Labster content as well as gradebooks and student enrollment functionalitiesAccountabilities:- Establishing and communicating the product strategy and vision to all internal stakeholders- Stakeholder management: Product Management, Product Marketing, Customer Success, Sales, Finance, Legal & Security teams- Defining, prioritizing and reporting on product goals and associated metrics- Establishing and safekeeping the product roadmap- Acting as a Scrum Product Owner for two development teams: - Owning and prioritizing the product backlog - Sharing expertise on business/users needs and constraints with the development teams - Close collaboration with Tech Leads on defining the architecture of the new platform and its services - Close collaboration with UI/UX designers on utilizing data and analytics tools to understand user behaviors and conducting experiments to test ideas through prototypingSuccess metrics:- Drop in support escalations- Increased customer satisfaction- Reduced churn as a resultFramework:- Discovery interviews - framework by Teresa Torres: let the user tell you their story- Opportunity & Solution trees - framework by Teresa Torres: relate business goal, product goal and users needs to product solutions by running experiments- Continuous prototyping and user testing- Scrum

Copenhagen, Capital Region, Denmark

As a Scrum Product owner, I am accountable for deploying and maintaining solutions that frame the User Access experience at Labster.Responsibilities- Gathering business requirements and understanding the need behind them- Creating an impactful roadmap- Writing User Stories with complete Acceptance Criteria- Prioritizing the team's backlog- Validating scope completion- Reporting on value creation to relevant stakeholders- Transferring product knowledge to relevant stakeholders via training sessions- Writing user guidesAccomplishments- Drove key issue resolution to move a backlog focused on product debt to new product creation- Worked with the team to improve sprint processes leading to a delivery of 84% of the committed story points vs. 23% on previous average- Moved two development teams towards adopting the Scrum framework- Continually re-assess backlog prioritization to ensure a high-impact value delivery

Copenhagen Area, Capital Region, Denmark

Accountabilities: built and enabled internal teams tasked with implementation, support, adoption and customer retention.Responsibilities:- Supported alignment between the Product and client needs through customer feedback loops- Conducted recruitment, on-boarding and team development- Measured and enhanced the effectiveness and efficiency of Customer Success through technology- Created a company-wide culture of Customer Success

Copenhagen Area, Denmark

Responsibilities:- Promoted the voice of customers in the delivery and development of the Product- Supported Monthly Recurring Revenue (MRR) by managing customer relationships and offering customers world-class service delivery- Identified opportunities for improvement within the Customer Journey and subsequently implemented process changes- Ensured daily Customer Support according to Labster SLAImpact:- Delivered 100+ successful customer implementations

Région De La Capitale Copenhague, Danemark

Sales Representative for the US market.

Wavre - Belgium

Process robustness improvement project on the lead product of the company- Plan and conduct scale-down assays to characterize and improve the cell amplification of a vaccine production process- Plan and take part in development within the production area- Present monthly status reports to supervisors and peer groups- Transversal collaboration with scientific, production and management staffIncoming material risk assessment- Prepare data collection supports to be used by the stakeholders

Brabrand - Denmark

Enzyme Development Department - Study of enzymes for whey valorization applications.- Master ThesisAccomplishment: characterization of an enzyme converting lactose into prebiotics

Marseille - France

Protein Bioengineering laboratory - Immobilization of the Bilirubin Oxydase on the cathodic electrode of a biobattery H2/O2. Accomplishment: development of a promising biobattery prototype

Master’S Degree, Biotechnology

Activities and Societies: - Creator and Editor-in-chief of Polytech student newspaper run by ten members under my supervision (2010-2013).

2Nd Year Toward A Bachelor Degree, Biology - Biochemistry

1St Year Toward A Bachelor Degree, Medecine