A highly experienced and professional executive operating globally for over 20 years at a senior management level within the private and civil aviation sectors; Specialist in directing and developing elite Cabin Services including the recruitment, training and management of cabin crew as well as the creation and delivery of onboard product and services to ensure the highest standards of customer experience; Additional expertise in Service Excellence delivery within the luxury travel and hospitality industry working across major brands to enhance the customer experience.
Listed skills include Private Aviation, Service Delivery, Employee Training, Customer Service Training, and 1 others.