Maintained a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states.Reviewed medical certification documents to determine eligibility for protected leave of absenceMet production and quality goals set by the FMLA DepartmentProvided accurate, professional and timely responses to communications from clientsServed as an internal reference to the team for certification requirements and processingContacted Medical Providers to obtain and… Show more Maintained a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states.Reviewed medical certification documents to determine eligibility for protected leave of absenceMet production and quality goals set by the FMLA DepartmentProvided accurate, professional and timely responses to communications from clientsServed as an internal reference to the team for certification requirements and processingContacted Medical Providers to obtain and establish medical facts supporting the need for leaveCorresponded with clients regarding leave status and assisted with decision making Show less

Benefits SectionProvided direct assistance to customers regarding benefits via phone and email. Maintained employee personnel files and upheld compliance with federal employment regulations. Handled sensitive Personal Identifying Information such as SSNs, insurance and payroll information.

Assist persons with physical disabilities with tasks. Organization for academic work. Communication of needs for access and assistance. Cooperation in a team setting and creative problem solving for social issues. Professional communication across departments and staff.