Lead user experience designer for Salesforce CRM implementation. Created information architecture for Strategic Accounts segment focused on user language, resulting in the highest levels of user adoption across the company.  Developed training materials using prototyping tools leading to faster adoption rates and increased interest from prospective users globally.Designed KPI tracking reports and dashboards to increase visibility for sales managers resulting in faster and more effective cross functional communication.

Developed key performance indicators for the largest and fastest growing segment in the Power Systems business unit by interviewing key stakeholders globally to understand voice of the customer. Created a performance tracking tool for global strategic datacenter customers in order to track the impact of relationship building initiatives and better serve the customer.Utilized design skills to produce creative methods of communication such as infographs to effectively educate team members on new tools.

Assisted the Insight Marketing team in conducting research for various clients in order to improve account teams knowledge of target audiences and market dynamics. Developed press releases to improve visibility of clients and OMG’s current work in order to develop a wider customer base and strengthen company profile.