Emma Flanagan Email & Phone Number

Leighton Buzzard, GB

Potters Bar, England, United Kingdom

• Oversee budgeting and monthly forecasting for IT and Customer Service functions, ensuring financial accuracy and alignment with organisational objectives.
• Prepare and present detailed financial reports, including monthly and ad-hoc analyses, to executives, senior leadership, and the Finance Director, delivering actionable insights to drive performance.
• Partner with senior leadership during monthly meetings, addressing financial inquiries and providing expert guidance to support strategic decision-making.
• Analyse P&L statements to identify trends, opportunities, and risks, ensuring proactive financial management.
• Support strategic initiatives by delivering robust financial data and modeling, enabling informed decision-making and effective planning.

Potters Bar, England, United Kingdom

Rotated into various Accountant roles within the Finance function through the trainee scheme, whilst studying for my ACCA qualification. Qualified in January 2024 with all first time passes. Experience in completing the following tasks: - Annual statutory accounts prepared under FRS 102- Management accounts for Asset Management subsidiary - Presentation of.

• Quality sampling written correspondence and telephone calls against company standards and provide feedback within agreed timescales.
• Report Customer Services Department risk incidents and regulatory breaches, conducting analysis to identify trends and actions to prevent reoccurrences.
• Monthly checks to ensure that the Customer Services Department comply with the DPA 2018. This includes paper and electronic file audits.

Potters Bar, England, United Kingdom

• Ensure that customers and advisers received an exemplary service in the provision of quotations, ensuring that these are provided accurately and within stated timescales.
• Provide accurate pre-sale product and technical information to professional advisers and customers.
• Develop and maintain effective working relationships with Independent Financial Advisers and other business areas to assist in the delivery of required service standards.

Potters Bar, England, United Kingdom

• Customer service administrator for call centre, promoted to Senior Customer Service Administrator in August 2016, with responsibilities in both roles which included:
• Answering a high volume of incoming calls and completing administrative tasks to a high standard within the company’s turnaround times.
• Resolve customer complaints and queries in line with the company’s complaints procedures.
• Assist in training new starters and helping colleagues develop their knowledge.

Watford, United Kingdom

Helping customers at the first point of contact with their transactional needs. Giving exceptional customers service which is shown through service call scores. This contributes to meeting targets for NPS scores for my branch.Selling Barclay's products and services to customers and booking in appointments with an advisor.Handle queries and questions and.

St Albans, United Kingdom

Adapting and interacting with a variety of customers, ensuring that they had the best experience possible by giving them exceptional customer service which was proven through mystery diner reports.Working as part of a large team, liaising between customers, bar and kitchen staff to ensure that everything was prepared correctly and ready in the appropriate.

Kings Langley, United Kingdom

My duties included processing and distributing letters and communications.Emailing files to external clients and internal communications to members of staff.Updating Excel Spreadsheets for accounting purposes.