Emma Frericks Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, Indiana, United States

• Manage Tech Support Department Administration• Efficiently assist customers with service exchanges and post-sales service to execute resolution in a timely manner.• Manage, distribute, and organize the emails of absent techs while executing personal responsibilities as usual.• Manage and delegate coverage for a department of 60+ employees. • Help maintain the Service Department database to keep policies and procedures up to date. • Teaching and development of Email… Show more • Manage Tech Support Department Administration• Efficiently assist customers with service exchanges and post-sales service to execute resolution in a timely manner.• Manage, distribute, and organize the emails of absent techs while executing personal responsibilities as usual.• Manage and delegate coverage for a department of 60+ employees. • Help maintain the Service Department database to keep policies and procedures up to date. • Teaching and development of Email Management System and company CRM training for the Service Department. Show less

Fort Wayne, Indiana

• Assist multiple Sale Engineers with daily business.• Managing administrative and organizational activities specific to each book of business. • Mediate scheduling meetings and project deadlines• Conform to each Engineer's desires/expectations of me as the role of their Account Coordinator.• Efficiently assist customers with purchases and transactions, as well as, providing timely and friendly follow-up communication• Handle inter-departmental communication to collaborate… Show more • Assist multiple Sale Engineers with daily business.• Managing administrative and organizational activities specific to each book of business. • Mediate scheduling meetings and project deadlines• Conform to each Engineer's desires/expectations of me as the role of their Account Coordinator.• Efficiently assist customers with purchases and transactions, as well as, providing timely and friendly follow-up communication• Handle inter-departmental communication to collaborate with managers, team members, as well as, external communication with vendors to meet customer service needs.• Mentor and train new employees on Account Coordinator/customer service techniques, procedures, and responsibilities. • Manage, distribute, and organize business for absent employees while executing personal responsibilities as usual. Show less

Fort Wayne, Indiana Area

- Answered and routed a multi-line telephone system- Handled all customer service inquiries in a professional manner- Sort company mail and deliver company-wide daily- Organize and record payments received into excel before deadline- Handle return mail and customer emails, updating customer account in CRM.

Fort Wayne, Indiana Area

• Trained new employees on basic technician/secretary procedures.• Perform technician procedures when ordered by physician in a timely manner, adhering to hospital guidelines. • Collaborated with managers, team members, and administrators to maintain efficiency in emergency department.• Managed patient transport and follow-ups, and external and inter-departmental communication.• Managed, trained, and perform Department of Transportation processes, procedures, and… Show more • Trained new employees on basic technician/secretary procedures.• Perform technician procedures when ordered by physician in a timely manner, adhering to hospital guidelines. • Collaborated with managers, team members, and administrators to maintain efficiency in emergency department.• Managed patient transport and follow-ups, and external and inter-departmental communication.• Managed, trained, and perform Department of Transportation processes, procedures, and literature.• Recorded information and maintained current documentation into database.• Answered phones maintaining HIPPA guidelines. • Keep department, including inventory, sanitary, neat, and clean. • Handled stock and supplies in manner to ensure cleanliness, as well as, maintain sterile fields. Show less

Emergency Medical Technology/Technician (Emt Paramedic)

Education record