Emma Gill Email & Phone Number

Manchester, United Kingdom

Chorley, United Kingdom

Moved from Customer Services role to concentrate on European network of distributors. Provided day to day sales and marketing guidance, support and management to our distributors to promote the full Vernacare range to hospitals and clinics in their own countries and to ensure growth and delivery of financial targets and commercial objectives.- Responsible for developing and implementing high impact sales strategies - Established and managed relationships with key customers through a network of local distributors - Exceeded FY18 European target of £2.25 million by 23%- Grew number 1 account, based in the Czech Republic, by 8%Following a change of company ownership, I transferred to the role of BDM for the emerging Latin American territory in 2018. - Grew established Chilean market by 14%, by providing much-needed support and commercial management to the local distributor network- Carried out in-depth training for distributors and supported them at in-country exhibitions and hospital visits- Achieved initial sales in Brazil, Colombia and Mexico

Chorley

- Managed a team of 6 Customer Services Advisors and 1 Receptionist. - Responsible for customer service delivery to the UK and global customer base, working with NHS trusts, UK and export B2B customers and a network of global distributors. - Oversaw customer service operations from order receipt to despatch, including shipping and export documentation. - Responsible for liaising with Supply Chain, Production, Quality, Warehouse and Finance to ensure seamless quality, delivery and service.- Overhauled the Customer Satisfaction Survey, improving satisfaction rates to 84% from 77%.

Macclesfield, Cheshire

Responsible for managaing the NUS Group Customer Services department to provide a knowledgeable first point of contact and query/complaint resolution for membership stakeholders and the wider student movement. Liaising with senior managers to highlight patterns of shortfall in service and delivery standards and to improve the services to all customers.

Macclesfield, Cheshire

Responsible for the Customer Services Department at NUS Services, the commercial arm of National Union of Students to maximise the service provision to our commercial customers. This involved ensuring that initiatives were successfully developed and sold into Students’ Unions and that the membership's commercial queries were dealt with in line with service agreements.

Responsible for managing first point of contact and support on issues of quality and delivery performance of bespoke textiles to UK and European customers in the automotive industry. Combined with this, fulfilled an intergroup role between the three European Viktor Achter manufacturing plants.

Bachelor Of Arts (Ba) Double Honours, German And Spanish, 2:2

Education record

Education record