Emma Gill Email & Phone Number

Manchester, United Kingdom

Chorley, United Kingdom

Moved from Customer Services role to concentrate on European network of distributors. Provided day to day sales and marketing guidance, support and management to our distributors to promote the full Vernacare range to hospitals and clinics in their own countries and to ensure growth and delivery of financial targets and commercial objectives.- Responsible.

Chorley

- Managed a team of 6 Customer Services Advisors and 1 Receptionist. - Responsible for customer service delivery to the UK and global customer base, working with NHS trusts, UK and export B2B customers and a network of global distributors. - Oversaw customer service operations from order receipt to despatch, including shipping and export documentation..

Macclesfield, Cheshire

Responsible for managaing the NUS Group Customer Services department to provide a knowledgeable first point of contact and query/complaint resolution for membership stakeholders and the wider student movement. Liaising with senior managers to highlight patterns of shortfall in service and delivery standards and to improve the services to all customers.

Macclesfield, Cheshire

Responsible for the Customer Services Department at NUS Services, the commercial arm of National Union of Students to maximise the service provision to our commercial customers. This involved ensuring that initiatives were successfully developed and sold into Students’ Unions and that the membership's commercial queries were dealt with in line with service.

Responsible for managing first point of contact and support on issues of quality and delivery performance of bespoke textiles to UK and European customers in the automotive industry. Combined with this, fulfilled an intergroup role between the three European Viktor Achter manufacturing plants.

Bachelor Of Arts (Ba) Double Honours, German And Spanish, 2:2

Education record

Education record