Emma Hail Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

A role comprising elements of Executive Assistance, Office Management and Project Coordination. Key achievements include:Culture Cultivation: Actively supported strategy development, creating an employee handbook aligning with the company's vision. Orchestrated organisation-wide events fostering collaboration, communication, and enhancing overall.

Melbourne, Victoria, Australia

City Of Melbourne, Victoria, Australia

In this role I developed systems and compliance monitoring tools that ensured NTV was compliant with the Human Resource elements of the DHHS: HSS (Department of Human Services Standards- Victoria) and The ASES (Australian Service Excellence Standards).This role led me to become involved in a number of other aspects of the HR function including the.

City Of Melbourne, Victoria, Australia

Providing administrative support to the Infrastructure Renewals team, in particular the Head of Department and Discipline Managers.Documenting meetings in the form of minutes and following up on any actions raised.Raising Purchase Orders for goods and services, communicating directly with external providers.Liaising with other administrative staff and.

Fulfilled tasks across all areas of the branch as required by management to contribute to a smooth running branch. Including; cashiering, customer complaints, working collaboratively with colleagues and welcome desk duties. Undertook accreditation training to allow me to conduct customer meetings and enhance my abilities to help meet customer needs

Joined this team on secondment to support new developments in how we can support vulnerable customers who have additional tailored support needs. I was responsible for signing off User Acceptance Testing for a new customer indicator which would make staff aware of any additional needs a customer had made us aware of. Involved in the creation of training.

I was seconded to this role within Customer Relations to support resolution of customer complaints. This was during a period where a higher volume of complaints were being received and the team I was working for was created to use the knowledge we already had from our current roles to investigate complaints, understand the root cause and assist the.

Scotland

In this role I promoted and supported relations between the organisation and trade union through a period of transformational change. Spread awareness and directed staff to support across the Scotland network, comprised of 122 branches and head office sites. Built positive working relationships with management and staff. Worked independently, managing my.

Scotland

Supporting the Network Team, particularly the Network Performance Manager, by producing a suite of accurate and timely Management Information enabling them to make informed decisions about performance at a local and national level. Assisting in planning, organising and execution of meetings and conferences. Working collaboratively to ensure effective.

Glasgow, United Kingdom

Customer facing cashier role in busy city centre branch. Part time work while studying at school and University.

I completed a summer placement in the Logistics Department where I developed an understanding of the logistics function for one of their main clients, Diageo. It allowed me to put into practice theory obtained in Supply Chain modules from my studies. My main roles were data collection and analysis, producing reports and conducting analysis on how to.