Emma Ibarra Email & Phone Number

Monterrey, N.L., Mx

San Pedro Garza García, Nuevo León, México

- Responsable de administrar la entrega de proyectos de mediana a gran escala y garantizar que todos los entregables se completen a tiempo, cumplan con los estándares de calidad esperados y dentro del presupuesto de México. - Administración de la producción de los entregables requeridos: uso de recursos; planificación, seguimiento y mantenimiento de los planes del proyecto; gestión de los riesgos (incluido el desarrollo de planes de contingencia).- Soporte temporal de 8 meses a Proyecto para Cumplimiento regulatorio en Colombia.

- Development of new products and/or services- Elaboration of competitive market analysis in real time- Management of special incentive and loyalty programs with suppliers- Support in Product and Commercial Offer validation routines- Responsible for the Marketing areas (Communication, Branding and Market Research)

México

- Collaborate with Product and Commercial Strategy Leadership in order to develop new products / services.- Research and analysis of industry trends, competitor dynamics and current events to provide to GMM and GMF relevant business insights and commercial strategies orientation.- Work jointly with GMF core areas like Risk, FP&A, Pricing, Sales, Operations and CX, among others to develop (research, testing, implementation, and monitoring) commercial and profitable products as well as commercial strategies and offers.- OnStar placement and penetration management and tracking at GM Financial.- Collaboration in New GMM Vehicle Launches (commercial offer, team coordination, communication and follow-up with GMM)

- Second placement of the Accelerated Development Program at Consumer Credit Risk.- Support in development and evaluation of credit policies and commercial offer. - Coordinator of projects and special deliveries of the area.- Monthly analysis of the results of repossessed vehicles and/or sold in Auctions.- Recovery analysis focused on repossessed vehicles.- Participation in development modules through the program, focused on personal and professional development, in industry and organization.

- First placement in the Department of Collections as Administrator of Lawfirms.- Coordinatiom, follow up and review of the collections results and actions taken by the Law Firms during the Legal process.- Evaluation and answer of all the requests from the Law Firms.- Evaluation of the Law Firms performance and grant feedback in order to improve the results- Contribution to process improvement.- Development and implementation of financial reliefs options for customers in the event of COVID-19 Pandemic.- Participation in development modules through the program, focused on personal and professional development, in industry and organization.

-Strategic business planning of the Insurance Programs for Mexico and Peru-Launch of new insurance produts.-Bidding of suppliers for insurance products.-Business Plan Analysis & Forecast Development-Vendor management-Experience in contract renewal processes with vendors.-Development of training material for insurance products.-Active participation in the strategic projects of the company

San Pedro Garza García, Nuevo León

- Analyst for the commercial and operative strategy for Auto, Life, Involuntary Loss of Employment and Extended Warranty insurance programs for Mexico and Dealers network's floor plan insurance program for Peru.- Collaboration on the implementation of the BPMS methodology.- Management of a new insurance website for quoting and issuing insurance products.- Administration of a mailbox for internal queries and clarifications.

Monterrey, Nuevo León, México

- Verificación de documentos para solicitudes de crédito en GM Financial- Atención a amplio volumen de solictudes en un año histórico de ventas

Monterrey Area, Mexico

- Support to the Administrative Coordinator of Insurance in operative and administrative activities.- Comparative Evaluation.- Follow up with vendors.- Follow-up on the implementation of a new website to quote and issue insurance products.

Monterrey Area, Mexico

- Analysis of sell out and sell in information by channels and regions. - Support to other areas such as service, marketing and logistics. - Support to the sales team with product returns. - Study process in the sales area.

Monterrey Area, Mexico

- Budget Management.- Expenses Report.- Monitoring of commercial sales.- Review, follow-up and development of plans of action.- Monitoring of the Regional Mystery Shopper Program. - Response and electronic segmentation of customer complaints and suggestions. - Review and follow-up of the monthly calendar of all managers and administrative staff. - Weekly and monthly meetings of the Regional Manager and the Joint Managers - Coordination of the quarterly and annual meetings of the Regional Office of Monterrey with Corporate in Morelia.

Monterrey, Nuevo León, México

- Empleado general cubriendo responsabilidades en taquilla, atención al cliente, dulcería y soporte administrativo a gerencia.

Bachelor In International Relations, Ciencias Sociales

Activities and Societies: Secretaria, LATIDOS (Grupo estudiantil) y Coordinadora General del proyecto “Uniendo Latidos”

Master In Business Administration With Marketing Orientation, Marketing

Maestría que ofrece un enfoque global de negocios desde el punto de vista mercadológico. Además de proporcionar las habilidades necesarias.

International Business - Study Abroad