Emma Franz Email & Phone Number

Surrey, British Columbia, Canada

Abbotsford, British Columbia, Canada

• Hired, trained and managed guest services team of five.
• Collaborated with 30-member therapist team to ensure daily operations and treatments run smoothly.
• Provide attentive, courteous, and efficient service to all guests entering the spa.
• Liaising with other members of management team to create an inclusive and enjoyable work environment for all staff.

• Raised over $17,000 to help local kids play sports by educating customers about the Jumpstart organization.
• Deliver excellent customer service at point of sale, ensuring individual customer needs are met.
• Utilize product knowledge to offer additional customer support and increase sales.
• Apply leadership skills to mentor new employees.

Surrey, British Columbia

• Organized social media campaigns to promote product.
• Collaborated with 10-member sales team to increase brand awareness and enhance businessdevelopment by building and maintaining partner relationships.
• Participated in community sports events through organizing halftime shows and contests.

• Efficiently served and bussed tables in a fast-paced, fine dining environment.
• Handled resident complaints with poise and grace, immediately resolving issues inalignment with company policy.
• Built lasting relationships with residents, while maintaining a professional manner.

• Set tables for weddings and tournaments in a timely manner.
• Prepared and cooked food in a fast-paced kitchen.
• Communicated clearly with team members and customers to increase efficiency and overall satisfaction.

Bachelor'S Of Tourism Management, Tourism Management

Pre-Nursing Studies

Activities and Societies: • Active member of the women's volleyball team