Emma Hickey Email & Phone Number

Remote

-Overseeing a fully remote team of 15 part- and full-time people across four different states.-Reaching daily, weekly, monthly, and quarterly deliverables and metrics for initial solar contract creation, postcontract signing changes, and other various client requests.-Establishing informational One Note tool for the Contract Writing team to consult as a resource to answer themany complex and nuanced questions that arise daily on the job.-Developing weekly virtual team building activities to introduce new employees to the rest of the team, build upteam morale, and maintain healthy interpersonal relationships between team members with diverse backgrounds.-Collaborating with four other managers in the Sales Operations department to generate monthly presentationsfor the directors and senior director to address common issues, potential for collaboration with directors, andcurrent manager projects.-Compiling and conveying Contract Writing team feedback on daily process issues and areas of improvement toupper departmental management.-Addressing corrective procedures and additional trainings for individual team member errors.-Optimizing Salesforce’s Contract Writing Dashboard to prepare the team for Trinity’s high volume contract season.

-Initiating project-based sustainability and social impact work-Utilizing my unique set of skills and background in social impact and library marketing experience to lead a research project for an new independent bookstore - stressing BIPOC, LGBTQ+, female, etc. authors

Greenwich, Ct

-Creating sustainable fashion programs, with some of the highest engagement rates on the library’s YouTube channel by proposing a program curriculum and interviewing authors Elizabeth Cline and Dana Thomas.-Sparking enthusiasm from a younger audience on social media to attend virtual events by researching and developing a new programming initiative and presenting it to senior leadership, covering topics such as current sustainability and social justice issues.-Increasing access to digital library resources in 22 local schools by collaborating with a colleague and developing an iterative outreach program that has been providing teachers and students learning tools throughout the pandemic that enable them to accommodate changing teaching formats.-Growing membership by over 1500 by developing successful partnerships with officials from schools.-Redesigning Circulation department workflow due to the pandemic by coordinating with the PR department and building the new contactless hold pickup policy that has scheduled 87,000 pickups since June 2020.

Greenwich, Ct

-Collaborated with full time staff in a part time organizational role to improve efficiency and client service in the Circulation department by marketing materials to the public, operating the circulation desk, and preparing materials to be placed back on the floor.-Promoted library policies and new cardholder requirements in order to effectively gain new library membership.

Greater New York City Area

-Revamped Katherine Parr Jewelry’ gemstone meaning page utilizing Shopify in order to clearly communicate to future customers the inherited meanings behind their jewelry purchases.-Identified targeted interests with Millennials to inform directed advertising.

New York, Ny

-Developed a sustainability rubric for packaging and trim supplier brands based on material composition, recyclability, recycled content, compostability and practicalities like size, minimum order quantity, and price.-Progressed company life cycle analysis capabilities by utilizing a carbon calculating model and key carbon emission metrics from the sample line supply chain and employee carbon usage while traveling and in office.-Grew internal research base by spearheading a research project for operational purposes on companies like Shippo, Fedex, and more based on availability of carbon neutral shipping, pricing, and sizing options.-Consolidated garment flat sketches, design sketches, and fashion sketches for each design in order to prepare for company CEO and VP of Production trip to Italy, for meetings with Italy-based team members and vendors. -Developed reference library in G Sheets for operations functions and to ensure easier access to supply chain information utilizing key G Sheet functions such as VLookup, data validation, and array formulas.-Onboarded company with Higg’s FEM & FLSM

New York, Ny

-Produced research & recommendations for relevant podcasts & influencers. -Increased reach of brand by creating a marketing plan that shared the message and values of the brand and connected with blogs and podcast hosts about the founder’s Ted x Talk centered on co-acting with nonprofit Turquoise Mountain and ensuring jewelry makers are working under ethical conditions.

-Grew number of ethical factories on Thr3efold’s platform by researching, pitching to, and recruiting factories with GOTS certified supply chains in Europe and Asia.-Elevated awareness of ethical values of Half United brand at company Ethical New York Fashion Week event by selling products and educating customers on the brand’s vision.-Expanded brand and factory mapping process by plugging them into Hubspot and monitoring successes in Trello.

-Redirected critical thinking for the International Working Group making revisions to the then upcoming revision of the RDS by introducing research on case studies, interviewing industry professionals, and attending stakeholder meetings to solve a particular query proposed by the RDS: transparency in its parent farm module.-Developed a four-phase action plan recommending how these the International Working Group’s stakeholders proceed in improving this particular module of the RDS through a system of risk assessment. -Proposed this action plan in a shortened five-minute presentation to key people in this working group, including down suppliers, farmers, brands, animal welfare agencies, Textile Exchange staff, and more.

Brooklyn, Ny

-Advertised important events and posted about key department-related issues on GCPE's Instagram, Twitter, and Facebook group. -Organized and distributed evaluations at the conclusions of each department class in order to contribute to overall course integrity.

Irvington, Ny

-Took over logistics roles during a Supply Chain team transition after the team supervisor left the company; such as signing drop shipment orders, creating commercial invoices and packing lists for domestic and international shipments, and reviewing invoices to create Eileen Fisher invoice criteria based on a survey of all vendor invoices.-Coordinated regularly with the Finance team on the deadline for daily Blue Cherry bill inputting and exporting to their department for company reporting and bill paying purposes, often up to a capacity of 50 bills a day. -Optimized bill exportation process by performing shipment preaudits utilizing HTC code duty and assist calculators in Excel and ensuring proper logistics codes indicating trucking, sea, or air transport for shipments.

Irvington, Ny

-Increased traceability in the Supply Chain Transparency Specialist’s work by reconciling gaps in data for the company’s fabric database in Project Lifecycle Management (PLM) software and utilizing Excel and Airtable to ensure accuracy of garment eco-ratings and vendors down each garment’s production supply chain in the processes of knitting, weaving, and dyeing. -Completed a research project on sustainability for the company that channeled five of eight company strategic objectives into 10 research-based suggestions, presented to VP of Production and VP of Global Services. Advised VPs on which recommendation to prioritize when asked during a Q & A with them following the presentation. -Spearheaded the Spring 2018 line costing meeting preparation by arranging historical pricing references, preparing pricing tags, and traveling to the company’s NYC office to strengthen the garment pricing process. -Arranged viewing of the Impact on Women event and collected feedback for the Social Consciousness team.

New York City, Ny

-Elevated SWIM’s core message of stewarding natural, sustainable stormwater management practices at local community events in the NYC metropolitan area.-Formulated biweekly email blasts with relevant news headlines, job postings, and actions items in order to draw in participation from coalition members.-Improved efficiency in internal reference library of coalition members by overhauling the organization process to catalyze a more effective outreach system.

Dakar, Senegal

-Worked with six different classes of students aged 8-11 and coordinated with local teachers on how to strengthen the conversational English spoken by the school’s students. -Introduced important American customs and assisted in the organization of events for major cultural holidays as well as affiliated relief organization events.

Elmsford, Ny

-Spearheaded outreach initiative to local leaders interested in learning more about Turkish culture in order to both increase and sustain clientele for leadership trips to Turkey from 2014 to 2015.-Transformed Turkey trip interest into trip proposals and increased TCC travel to threefold from the prior year.-Created tailored itineraries for each travel group according to particular interest and/or profession and led trip orientations and information sessions with these groups, such as the Christian leadership group that went on a trip following the steps of Saint Paul through Turkey.-Escorted two out of three of these groups to Turkey with TCC’s Executive Director in order to maintain efficient and valuable cultural exchanges with local connections in each destination within the country.-Reached out, planned, and executed interfaith Ramadan community dinners and TCC’s annual fall Friendship Dinner, both of which also stirred local interest in TCC’s trips to Turkey – from politicians, to police chiefs, etc.

Greenwich, Ct

-Addressed a variety of customer needs in order to contribute to overall patron satisfaction. -Maintained integrity of book displays in order to have easy access for patrons and organized various library materials needed in order to keep books circulating.

New Haven, Ct

-Expanded social media engagement on Facebook and Twitter by planning tri-weekly posts that had varying themes and hashtags such as #flashbackfriday and posted about current environmental news as well as flashbacks to past organizational accomplishments.-Engaged community members in taking on the everyone citizen promise of enforcement of the Long Island Sound Pledge by reaching out to them and having them sign agreements to participate in steps to combat local water pollution and improve water quality, such as how to report a sewage leakage.

Philadelphia, Pa

-Led a number of different important educational community events within the Greater Philadelphia Area by doing key event preparation and instructional introductions for community projects, such as curating water-themed playlists.-Conducted a tutorial on community planting, which showed local kids how to plant trees and taught them the importance of doing so in key targeted areas and how it affects the great ecosystem of the TTF Watershed.-Elevated TTF Watershed’s key message to the community by canvasing homes and informing residents of local environmental projects.

Elmsford, Ny

-Maintained TCC’s Google Drive & Constant Contact.-Organized special events prior to event dates.

Greenwich, Ct

-Contributed to overall customer satisfaction by offering a variety of styles, sizes, and colors to them.-Maintained integrity of fitting rooms.

Greenwich, Connecticut, United States

Master’S Degree, Sustainable Environmental Systems

Bachelor’S Degree, International/Global Studies, Minors In Global Public Health & French, 3.75 Cumulative Gpa

Activities and Societies: Arcadia's Environmental Network

Study Abroad, Global Public Health & Indian Studies

Five-Month, Semester-Long Study Abroad Experience in Manipal, Karnataka, India.

Study Abroad, Arcadia Now Program: Political Science & Current Events

Four-Month, Semester-Long Study Abroad Experience in London, England.

Education record