Emma Prentice Email & Phone Number

• Develop, review, coordinate, and deliver training for ieMR, HBCIS, SRWS, and Q-Flow for all administrative staff across STARS. This involves induction training for groups of new staff members and developing programs.
• Provide high-level leadership as a part of the Administration Leadership Team by educating staff on correct work practices and leading by example.
• Use information technology to identify errors and ensure a high level of data accuracy. Recognise potential issues, investigate, and present appropriate solutions to officers in a timely manner and implement once.
• Monitor and evaluate the effectiveness of training programs and update programs and documentation as required to meet the audience. New staff are required to complete proficiency testing to ensure they grasp the key.

Brisbane, Queensland, Australia

• Work collaboratively to co-design and develop course material such as Facilitator Guides, QRGs, and FAQs using validated workflows created by subject matter experts in line with Metro North Health (MNH) guidelines and.
• Developed eLearning courses for Business-as-usual training using Articulate Rise 360. Demonstration videos from Workflow Validation sessions were utilised for these courses as well as other interactive tools.
• Use this course material to train end users to effectively use Q-Flow and SRWS within their current workplace.
• Present in a classroom, virtually via Teams, and one-on-one using adult education and learning techniques. This involves a “Demo-do” approach where I demonstrate the subject matter on a presentation screen and then.
• Maintain and improve course material based on feedback provided by participants. Feedback is collected verbally and by surveys sent out before and after training.
• Publish material that meet Queensland Health standards on the project’s external SharePoint site available to Queensland Health staff via QHEPS.

Brisbane, Queensland, Australia

• Booking patients and reviewing appointments using ESM while providing excellent customer service.
• Communicating clearly and confidently in a written and oral capacity with all patients, their families, and staff with a high level of confidentiality, diplomacy, and discretion.
• Performing front desk duties which include administrative tasks such as checking in patients, scheduling appointments via Q-Flow, confidentially handling medical records, billing, and switchboard activities.
• Ensuring patients are booked within indicated timeframes while adhering to end of month protocols.
• Manage appointment bookings, cancellations and rescheduling utilising available booking times as instructed by clinicians.
• Working autonomously while exercising judgement and discretion to be accountable for work undertaken. Use Powerchart to discreetly view patient records where investigation is required in line with Queensland Health’s.

Brisbane, Australia

- Provide first and second tier support of the Fresh application suite. Investigate and solve business and software issues, utilising manuals, tools, on-line help and available support resources, seeking the assistance of other relevant personnel and where authorised, involve 3rd party resources to resolve more difficult and complex issues.- On board new.

Brisbane, Australia

- I managed a small team of reception staff to ensure effective running of the hotel. In this role I demonstrated a strong ability to work collaboratively in a team environment where I supported team members, actively participated and contributed to a team and supported business objectives. This is evident as I was awarded Employee of the Year, a role.

Banff, Canada

As innkeeper at a small boutique bed and breakfast in Banff I was required to build and sustain client and stakeholder relationships. Along with being responsible for the day-today running of the inn, we hosted a number of events with a strong focus on weddings. I was given the task of inviting local business owners to an event to present the intimate and.

Brisbane, Australia

- Manage customers’ service requests, complaints, transactions and requests for general information and advice, received by telephone and in writing- Use listening, questioning and negotiating skills, and follow procedures to analyse, respond to and resolve customer requests and problems, and refer difficult customer issues to a more experienced consultant.