Emma Keatley Email & Phone Number

Basingstoke

Basingstoke

Reading, United Kingdom

Develop, plan and launch the new brand to our 5,000 employees and 14 million customers. Creation of a clear strategy and purpose, using insight to identify and deliver the most effective solutions to reach customers across Thames Water.• Accountable for the tone of voice strategy and communications across Thames Water • Accountable for the brand experience and communications across the business • Working to deliver an increase in brand NPS• Editing and copywriting key… Show more Develop, plan and launch the new brand to our 5,000 employees and 14 million customers. Creation of a clear strategy and purpose, using insight to identify and deliver the most effective solutions to reach customers across Thames Water.• Accountable for the tone of voice strategy and communications across Thames Water • Accountable for the brand experience and communications across the business • Working to deliver an increase in brand NPS• Editing and copywriting key business publications• Responsible for the look and feel of bills and customer billing experience Show less

Owner and creator of all customer facing literature across the organisation. Responsible for the voice of Thames Water (internally and externally). • Creating one voice across Thames Water, delivering training and workshops across the organisation • Managing key stakeholders across multiple business areas• Developing content and copywriting key business publications • Working to develop the tone of voice used across social media platforms• Development of our brand and… Show more Owner and creator of all customer facing literature across the organisation. Responsible for the voice of Thames Water (internally and externally). • Creating one voice across Thames Water, delivering training and workshops across the organisation • Managing key stakeholders across multiple business areas• Developing content and copywriting key business publications • Working to develop the tone of voice used across social media platforms• Development of our brand and film guidelines • Working closely with the design team to create powerful and engaging communications Show less

Newbury

Responsible for leading, managing and executing key behavioural change campaigns, through all channels and customer touch-points. • Developing communications strategies using customer insight • Briefing agencies to create effective concepts and working with designers to achieve high quality materials• Using social media to communicate with employees, residents and stakeholders (Yammer/Twitter/Facebook)• Creating e-newsletters to communicate with employees, residents and… Show more Responsible for leading, managing and executing key behavioural change campaigns, through all channels and customer touch-points. • Developing communications strategies using customer insight • Briefing agencies to create effective concepts and working with designers to achieve high quality materials• Using social media to communicate with employees, residents and stakeholders (Yammer/Twitter/Facebook)• Creating e-newsletters to communicate with employees, residents and stakeholders• Producing press releases, case studies and blogs Show less

Newbury

Advanced Certificate, Public Relations, Pass

Foundation Award, Public Relations, Pass

Nvq - Level 3, Customer Services, Pass

Gcse'S, Maths, English Language, English Literature, Science, Additional Science, I.T, Geography, Ih, Graphic Design And History