Emma Mahon (Kirbis) Email & Phone Number

Rochester, NY, US

• Analyze, design, and implement changes to points of interaction between 30-40 customers and the company to improve the customer experience.
• Serve as the customer advocate and recommend client feedback that influences and supports business decisions
• Interact with clients on a daily basis, on product functionality and strategy
• Report on key metrics and changes with the client on all opportunities
• Function as a team within multiple departments including support, inventory, SEO, Digital Advertising and other Cars.com entities
• Follow support issues through all stages and recap ticket resolutions with team and clients

East Rochester, New York, United States

• Keeping all website content up-to-date, compliant and optimized for best performance
• Interact with vendors to handle inventory issues, feed systems and formatting when needed
• Working with vendors and/or in-house to create pay-per-click advertising and present plan to Marketing director
• Reporting on all online initiatives, making changes based on performance and input from senior leadership and making recommendations for major changes
• Assist in video production and editing
• Developing and executing monthly digital marketing plan for all business units including: new car sales, used car sales, service, collision and insurance

• Completing and updating certifications through General Motors and their databases
• Maintaining Customer Relationship Management Database (CRM) through phone calls, emails and general notations
• Understanding and communicating current incentives, specials, promotions and product knowledge as necessary
• Completing daily work plan including; lease renewal follow up calls, manifest lists, customer satisfaction calls and general inquiries
• Continue to motivate and communicate efficiently with fellow team members

Selinsgrove, PA

• Encourage customers to apply for our TJX Credit Card to reach weekly and monthly goals for the company
• Maintain positive relationships between employees and customers to improve store sales
• Track and update inventory of backroom supplies and merchandise
• Coordinate inventory with the sales floor to create an appealing presence and positive environment within the store

• Coordinate and schedule activities for the President’s home in consultation with the First Lady and other constituents
• Coordinate a variety of special events involving students, faculty, staff, alumni and friends of the University
• Create and maintain event files, to be understood by all office personnel, involving all aspects of event planning including the development of invitation lists; creation and distribution of invitations; developing.
• Maintain the schedule for the President’s Office Conference Room and Dining Room, briefing all appropriate staff and arranging the necessary technology and dining needs

• Communicated with 25-75 university alumni per night, offering updates about events on campus and encouraging gifts for the Susquehanna University Annual Fund
• Updated contact information for alumni to maintain accurate records of employment and potential as future donor
• Listened to alumni feedback about opportunities to improve university communication and ways they can increase engagement with campus activities
• Encouraged and motivate alumni and parents to support and attend on-campus events
• Oversaw the inner workings of the call center, to maintain the other caller’s work

Macedon, NY

• Managed and oversaw a team of 2 - 4 people per shift to maintain quality control of the restaurant
• Assisted in all restaurant duties i.e. Cleaning, Cooking, Expo-ing food, taking orders, and managing money

Macedon, New York

• Memorized the menu and part of the alcohol list of the restaurant to help make recommendations to customers and keep them informed on our changing specials and beverages
• Managed food resources in a medium size restaurant setting
• Worked with a POS terminal to input customer orders, make credit card payments and record cash amounts received
• Received training in proper food handling techniques, proper etiquette handling and other organization concepts

• Responsible for communicating with patients, scheduling their appointments and coordinating with the doctors.
• Maintained schedules of 3 providers
• Learned to work with different medical systems such as Amazing Charts
• Worked in a team of 3 other women to help maintain the front of house quality of the office

Bachelor’S Degree, Strategic Communications - Public Relations

Activities and Societies: Alpha Phi Omega, President The Odyssey - Content Creator

International Baccalaureate Diploma, International Baccalaureate Diploma

Activities and Societies: Pal-Mac Select Choir, Lady Raider Robotics, Pal-Mac Wind Ensemble, Pal-Mac Musicals• Studied for the.