Emma Melton Email & Phone Number

Toronto, Ontario, Canada

The Financial Services Regulatory Authority of Ontario (FSRA) is a dynamic, innovative, independent, and self-funded regulator of financial services. We protect the rights of consumers by promoting high standards of business conduct and transparency within the financial services we regulate. FSRA has responsibility for regulating property and casualty.

• Designated provincial offences officer on contract by the Ministry of Environment, Conservation and Parks
• Demonstrated success record in the ability to consistently influence, negotiate, manage and develop relationships with clients, the public, and stakeholders
• Monitored environmental compliance, managed public relations, and conducted investigations implementing provincial legislation
• Ensured efficient agency operations and development in compliance with all policies and directives
• Identified operational risks and rendered effective solutions
• Mentored staff and offered opportunities for growth in skills, and responsibilities to cultivate a positive and productive team environment

Banff, Alberta, Canada

• Assisted in the development of a brand-new environmental compliance program, on contract for Banff National Park
• Excelled in building relationships with the public and stakeholders, and successfully boosted public engagement
• Provided leadership by training and developing team members on compliance protocols, regulations, and inspections
• Thoroughly collected, processed, and analyzed statistical data to research the effectiveness of compliance protocols
• Successfully collaborated with provincial agencies and federal law enforcement agencies within the jurisdiction, to promote compliance with new program
• Utilized Arc GIS software to develop practical and efficient traffic control plans

Lake Louise, Alberta, Canada

• Provided outstanding customer service, by assisting visitors plan out destinations, providing valuable park information and expert insight to promote an enjoyable guest experience
• Effectively managed and balanced high guest numbers during peak season
• Successfully promoted and marketed new products, and special offers
• Excellent team player that assisted team members in all departments to effectively complete tasks in a systematic fashion

Toronto, Ontario, Canada

• Identified and assessed the needs of current clients and implemented company services
• Customized product solutions to increase customer satisfaction
• Increased company revenue by successfully promoting products and services to clients
• Qualified leads as sales opportunities and developed long-term trusting relationships with pre-existing clients
• Identified cost saving measures for product purchases
• Fostered a productive, positive, and motivating work environment by training and supervising team members

Toronto, Ontario, Canada

• Created, developed, and maintained long-term trusting relationships with new and existing clients
• Increased revenue of franchise by marketing, promoting, selling products and special offers
• Provided outstanding customer service in a high-paced environment
• Completed comprehensive and thorough inventory management of alcohol and dry goods
• Performed organized transactions and daily closing reads

Danville, California

• Created a therapeutic environment to help residents complete their activities of daily living while ensuring independence and dignity
• Focused on learning and meeting each resident's unique needs, studying behavioural habits and changes and reviewing/documenting daily.
• Reliable and available liaison for resident’s family and provided daily feedback based on changes observed
• Conducted reminiscence therapy with each resident, and excelled in various techniques of communication for individuals with mid to late stages of Dementia and Alzheimer's

Natural Resource Compliance, 3.9 Gpa - Graduated With Honours

Activities and Societies: Dean's List Student for Two Consecutive Years Person's Case Scholarship Recipient Spitz Scholarship Recipient.

Education record