Emmalene Fletcher Email & Phone Number

Birmingham, England, United Kingdom

Solihull, West Midlands, United Kingdom

Birmingham, United Kingdom

Assessed grant applications in line with stated criteria to determine eligibility for the Government-funded Local Sustainability Fund programme for small to medium sized VCSEs

Coventry, United Kingdom

Efficiently and professionally coordinated in-house training programmes in order to provide an engaging environment for delegates and to maintain the excellent reputation of the University of Warwick Learning & Development CentreCo-ordination of the ILM accredited Team Leader Development Programme (TLDP) for first line managers and new supervisors; including developing module content, communications, assessing suitable candidates, receiving and reviewing post-module activities, coaching for final presentations, and evaluation of submitted work for accreditation; also managing the Moodle site and on-line content for the TLDP cohortBuilt and maintained excellent relationships with internal and external facilitators and training vendors; communicating requirements clearly so that the most appropriate course content can be delivered; also arranged prompt payment of vendor invoices, and maintained accurate and detailed records of L&D expenditureDocumented all training activity on a central Learning Management System; allowing for the provision of accurate departmental training history reports to colleagues and management during the annual review phase Monitored and reported key details from evaluation reports in order to ensure that training continues to be appropriate to the audience and improvements can continually be made.Successfully revamped and marketed the Staff Welcome Meeting, a high-profile event inviting new starters from the academic, administration and commercial sectors to network and hear from senior staff within the University; also involved in the co-ordination of the recent “Inspiring Women” events, inviting high-profile Warwick alumnae to give motivating presentations and participate in a Q&A session with University staffEncouraged participation in University initiatives and events by regularly writing engaging communications and blog pieces for the internal website and social media feeds

Birmingham, United Kingdom

Increased business productivity and efficiency by planning and coordinating an effective training programme and personal development initiatives for 300+ employeesImproved staff motivation and morale by enabling 86% of a 330 person workforce to attend at least one day’s training in 2012; a significant increase on the 2011 penetration figuresPromptly reacted to news of the company’s imminent closure in 2012 by adapting the planned training programme and successfully organising a comprehensive Career Development and Outplacement programme; running CV and interview skills workshops in conjunction with HR and outplacement specialists Designed and delivered bespoke internal training programmes, and procured appropriate external training providers where necessary, based on analysis of training needs Assessed efficacy and suitability of training programmes through delegate feedback; and used this data to plan and improve future programmesDeveloped and co-ordinated successful training events for staff of all levels, from training Customer Service Executives on handling difficult customers to organising Accredited Chartered Management Institute programmes for top level management and leadership delegates Implemented a successful Talent Programme, providing career-enhancing training, mentoring and project opportunities for individuals identified as future leadersCollaborated on the creation and maintenance of a Job Search project and website, liaising with local employers and recruitment agencies; also arranging open days and site visits in order to assist at-risk employees in identifying appropriate job vacancies elsewhere

Birmingham, United Kingdom

Process & Systems Training at 30 Lombard Business Centres nationally; Ongoing training and support by telephone, e-mail and regular on-site visits; New Starter inductions and training programme; Developed and maintained all training material and internal webpage

Birmingham, United Kingdom

Introduced Business Unit - 2000-2005; engaging with Brokers to improve Right First Time statistics of incoming documents; Used a Workflow system to ensure that the correct documentation and tasks were distributed; Answered telephone queries from brokers, dealers and customers.Customer Services Support for Business & Commercial & Corporate – 2005-2006; responsible for 4 regions within the North of England; Responsibilities included quoting, ordering and sourcing vehicles, dealing with customer “in-life” complaints and maintaining regular update reports.