Emmanuel Avila Email & Phone Number

Nashua, Nh, Us

Nashua, New Hampshire, United States

Nashua, New Hampshire, United States

Bedford, Ma

101 Billerica Ave., Bldg 2 N. Billerica, Ma 01862

• Monitor Ticketing system via “Spiceworks” and assign/assist tickets as they populate• Manage toner inventory, replacement and ordering for Merchandising, Accounting, IT, Marketing, Ecommerce, HR, and Executives• Manage copier and printer for service calls, troubleshooting and supplies• Troubleshoot/Assist users with technical issues, in person or remotely via VNC Viewer/Server• Responsible for configuring and deploying new PC’s• Monitor the domain for infected PC’s remotely via the server administrator for virus and software removal• Organize and clean the workroom and the disposal closet• Manage user accounts via Active Directory, and via Direct Commerce Visual Link• Responsible for occasional after hours on call duties• Work with coworkers in vendors request for IT equipment (PC’s, monitors, keyboards, mice etc…)• Attend and solve between 30 to 50 issues per day.

290 S Broadway Salem, Nh

• Utilizing software programs for virus removals, setting up computers, and data backup• Installing hardware pieces such as ram, hard drive disk, power supply etc.• Troubleshooting computers, smart phones, printers, and other devices• Provide excellent customers service/Defuse difficult customer situations• Demonstrating/Training the clients on how to properly utilize and maintain a product• Discussing new technology and new devices with sales associates and consultant agents• Remaining up to date by taking different training courses and tests• Successfully assist an average of 4 to 6 clients an hour.

Bachelor'S Degree, Information Technology Cyber Security, 4.0 Gpa

Associate’S Degree In Applied Science Of Computer And Networking Systems, Information Technology, 3.96 Gpa

Activities and Societies: Alpha Beta Kappa, Deans ListAlpha Beta Kappa (ΑΒΚ) is the only honor society recognizing excellence in the arts.