Emmanuel Eze Email & Phone Number

Analyze and investigate complex fraud cases including account take over, dispute fraud, elder abuse, and Synthetic identity using tools such as Looker, Salesforce, RDC, Unit21, Zendesk, whatismyipaddress, business object.Transaction monitoring of customer accounts to determine if there is suspicious activity present and file SAR when risk cannot be mitigated.Prioritized and complete tasks according to regulatory deadlines.Compiles information and documents from a variety of sources to draft SAR reports.Regularly check OFAC website for updates.Conduct fraud investigation into services related to wire transfers, P2P, ATM, and business email compromise.Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators.Ensure necessary actions/corrections are made to the accounts to resolve disputes, complaints, and inquiries.Review of alerts generated by Case Tracker system and daily OFAC review of in-process transaction.Monitor high risk account activity and coordinates activities to resolve and prevent fraud in the organization.Work on OFAC alerts for international ACH Transactions, which is a regulatory requirement.Research customer account activity to determine potential fraud related to multiple channels (ACH, Cards, Checks, Wires, Zelle, Online Banking, etc.)Perform reconciliation of cases and follow up every 90days.Monitor and review institutional transactions and reconcile customer accounts to identify fraud.

Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.Performed background checks, customer research, transactional analysis using software/databases such as RDC, World check, People soft, LexisNexis, Actimize, Documentum, and Clink.Conducted Enhanced due diligence searches on high-risk customers and escalated appropriately when suspicious activity is detected.Analyzed results of complex investigations and delivered concise written conclusions to management.Possess a working Knowledge of Anti-Money Laundering Laws.Monitored and maintained compliance with internal controls and government regulations.Reviewed documentation to prevent fraud, and money laundering.Participated in new client onboarding and contract renewal processes.Conducted due diligence on contract performance and recommended adjustments to better meet client needs.Performed adverse news screening on customers and verified PEP match.Ensured client data, business activity, alerts, documents, and other case determinations are appropriate, fully supported and clearly documented.Maintained ability to provide good customer service.