Emmanuel Gibson Email and Phone Number

• Enhanced inventory control, cash management, and store operational efficiency through meticulous oversight of inventory, cash handling, and opening/closing procedures, resulting in reduced discrepancies from 36% to 0.1% and improved financial accuracy.• Drove maximum sales and minimized shrinkage by providing exceptional customer service and consistently adhering to standard practices, resulting in increased customer satisfaction and revenue growth by 2.7 %.• Established a dynamic and proficient sales associate and support staff team by recruiting, hiring, and training individuals with the necessary qualifications and enthusiasm for the role. This initiative significantly reduced employee turnover from 60% to 8.5 % and enhanced team performance.

Deliver outstanding customer service in-store and virtual to generate higher sales and profit for the business. Oversee the efficient flow of merchandise from the receiving area to the sales floor, ensuring properly organized, stored, and displayed inventory for customers to browse and purchase. Schedule delivery services and manage merchandise displays of vendors’ products in-store, focused on presenting all items attractively and per brand guidelines to maximize both sales and customer satisfaction.Selected Achievements: Developed and implemented professional product displays that set standards for store and served as an example for other businesses, increasing customer traffic and sales. Optimized customer shopping experience by leading a high-performing merchandising team to maintain well-presented merchandise and follow all merchandising standards.  Exceeded customer expectations and drove business success by recruiting, training, and developing a team of merchandising experts focused on customer service. Led staff scheduling, inventory management, sales tracking, and establishing security protocols to minimize risk and prevent losses.  Created and fostered a workplace safety culture while successfully meeting productivity targets.  Recognized as the store-level focal point to ensure coordination and alignment of all activities with business objectives.

Program Manager/Director/Spiritual head (Volunteer)Developed, reviewed, and oversaw the full implementation of outreach programs to engage with the community and promote business. Motivated and inspired others to share a deep sense of dedication to the mission and vision of the ministry. Coordinated intake of orphans, including placement/settlement in appropriate homes to provide vulnerable children with safe/stable living environments and improve their overall well-being. Assessed training needs, developed training plans, and support training sessions.Selected Achievements: Attracted and retained top talent and built a strong and capable team by coordinating recruiting and onboarding programs. Fully evaluated and revised projects, analyzing the effectiveness and recommending short-, medium-, and long-term outcomes.  Identified employees’ strengths and areas for development and provided opportunities for growth and career advancement. Provided spiritual guidance and counseling to individuals seeking support and guidance to help individuals cultivate greater self-awareness, emotional resilience, and a sense of connection to a higher power. Directed and administered the organization's budget/financial systems, including grants, fundraising, procurement, and donations.  Acted as the primary point of contact and representative of the organization to convey mission, values, and priorities to stakeholders

Played a vital role in ensuring the smooth operation of the store and providing excellent customer service. Led a team of associates and various aspects of the store's operations, including coordination of freight from warehouse to the sales floor, preparation of overstock for backroom, and completion of weekly availability out scans and section work. Managed weekly price changes and provided high-quality customer service to shoppers. Set modular displays, stocked merchandise, and binned merchandise to organize the store. Selected Achievements: Leveraged experience and expertise to mentor and support other associates in achieving high productivity levels; instilled confidence in associates and empowered them to produce high-quality work. Provided support in the hardware department, assisting customers with selecting and mixing paints, and in the sporting goods department, making keys and providing support for fishing/hunting licenses. Built and cultivated strong relationships with customers that contributed to the store's overall success.

Led installation and maintenance of all hardware and software related to information and communication technology (ICT) while ensuring compliance with standards set forth by the African Regional Office (AFRO). Monitored and ensured the reliability and efficiency of all ICT systems to meet the needs of the organization's staff and stakeholders. Liaised with other UN agencies and external partners on ICT matters, resulting in effective collaboration and coordination toward achieving shared ICT goals. Selected Achievements: Spearheaded and delivered multiple IT projects for government and local partners on time and within budget.  Played a key role in leading the transition from stand-alone computers to a more robust network infrastructure, evaluating the current IT environment, identifying areas for improvement, and designing and implementing a comprehensive network solution. Set up and maintained disaster recovery procedures as well as security of ICT infrastructure.  Delivered uninterrupted and effective ICT services to the office by executing proactive maintenance and monitoring procedures. Acted as ICT/AFRO focal point at the WHO Country Office level to ensure all ICT systems ran smoothly, efficiently, and securely. Provided in-house training/assistance to staff on using informatics equipment (computer accessories) and programs (software).