Develop annual learning and development plan and objectives; plan, organize and facilitate employee development and training events.Develop a framework to analyze and monitor implementation of learning programs to drive effectiveness and ensure relevance to the organization.Lead the development and implementation of a Leadership & Management Development Framework, and implement learning and development solutions to support reflective leadership and management practice, talent management and personal development planning.Continuously evaluate and monitor existing and new training programs to ensure continued relevance.Manage training budget and conduct Learning & Development in a cost effective manner.Participate in managing the competency framework within the organization and ensure the right linkages to resourcing plans (i.e. recruitment and re-deployment plans); performance management, succession management, etc.Support in developing clear career paths for the different job families.Focus on continuously building supervisor and line manager capability with respect to performance management to ensure the outcomes are reliable with respect to other HR levers such as career management, reward administration, etc.Conduct annual customer satisfaction reviews and use data to inform the HR scorecardManage the entire performance management, learning & development end-to-end and ensure that fairness prevails. Manage compliance to policies and procedures and standard operating procedures at all times.Conduct regular audits to ensure good corporate governance and to identify the risks in succession planning.Plan, design and implement trainings for all departments.Design, create and implement training curriculums based on the apps and dashboards the company uses.Assist in the expansion of the company in different regions across Kenya to train and oversee new employees and ensure that the company policies and procedures are standardized and adhered to nationwide

Provided product training workshops specific to state/provincial localization requirements.Developed, revised and optimized training material, technical instructions web-based training material.Partnered with all departments in the organization to uncover and assess training needs of customers and sales professionals for all assigned products and solutions.Tracked, measured and evaluated training programs to demonstrate value and educate others on plans and results.Participation in the development of training courses with regard to product strategy of the company. Conducted training sessions for new hire employees. Conducted product training programs for all departments in the organization.Developed product knowledge and expertise for customers. Developed training materials and programs. Assessed training needs and implemented training programs accordingly. Measured the effectiveness of training programs. Provided feedback to management on training outcomes. Kept abreast of new product developments and updated training programs accordingly.