Committed to improve, learn and teach everyday, easy to deal with and always trying to bring the best attitude possible to every situation.Used to work under pressure with different metric systems and changing environments.
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Technical Support SpecialistSitel Group Dec 2022 - Nov 2024Costa Rica-RingCentral's Tier 1 Technical Support Specialist.-Provisioning for Cisco, Polycom, Yealink, Avaya, Mitel, Alcatel-Lucent, and Grandstream.-Provisioning for paging devices such as CyberData, Algo, and Valcom.-Enterprising support, integrations, analytics, remote troubleshooting, and Salesforce ticket handling.-Configuring IVR Menus and Call Queues. -
Customer Service RepresentativeSitel Group Aug 2022 - Nov 2022Costa Rica-Verizon's customer service, sales, and support.-Offering the best value options to retain customers. -
Customer Service RepresentativeSitel Group Nov 2021 - Jul 2022Costa Rica-Verizon's financial services accounts handling.-Collecting and negotiating required payments. -
Customer Services AgentAsembis Jan 2018 - Oct 2021Costa Rica-Medical services sales and agendas managing.-Giving follow up to emergency cases.
Emmanuel Serrano Education Details
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Universidad 'Florencio Del Castillo'Uca English
Frequently Asked Questions about Emmanuel Serrano
What is Emmanuel Serrano's role at the current company?
Emmanuel Serrano's current role is Technical Support Specialist.
What schools did Emmanuel Serrano attend?
Emmanuel Serrano attended Universidad 'florencio Del Castillo'.
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Emmanuel Serrano
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