Emmanuel Serrano

Emmanuel Serrano Email and Phone Number

Technical Support Specialist
Emmanuel Serrano's Location
Cartago, Costa Rica, Costa Rica
About Emmanuel Serrano

Committed to improve, learn and teach everyday, easy to deal with and always trying to bring the best attitude possible to every situation.Used to work under pressure with different metric systems and changing environments.

Emmanuel Serrano's Current Company Details

Technical Support Specialist
Emmanuel Serrano Work Experience Details
  • Sitel Group
    Technical Support Specialist
    Sitel Group Dec 2022 - Nov 2024
    Costa Rica
    -RingCentral's Tier 1 Technical Support Specialist.-Provisioning for Cisco, Polycom, Yealink, Avaya, Mitel, Alcatel-Lucent, and Grandstream.-Provisioning for paging devices such as CyberData, Algo, and Valcom.-Enterprising support, integrations, analytics, remote troubleshooting, and Salesforce ticket handling.-Configuring IVR Menus and Call Queues.
    View
  • Sitel Group
    Customer Service Representative
    Sitel Group Aug 2022 - Nov 2022
    Costa Rica
    -Verizon's customer service, sales, and support.-Offering the best value options to retain customers.
    View
  • Sitel Group
    Customer Service Representative
    Sitel Group Nov 2021 - Jul 2022
    Costa Rica
    -Verizon's financial services accounts handling.-Collecting and negotiating required payments.
    View
  • Asembis
    Customer Services Agent
    Asembis Jan 2018 - Oct 2021
    Costa Rica
    -Medical services sales and agendas managing.-Giving follow up to emergency cases.
    View

Emmanuel Serrano Education Details

  • Universidad 'Florencio Del Castillo'
    Universidad 'Florencio Del Castillo'
    Uca English

Frequently Asked Questions about Emmanuel Serrano

What is Emmanuel Serrano's role at the current company?

Emmanuel Serrano's current role is Technical Support Specialist.

What schools did Emmanuel Serrano attend?

Emmanuel Serrano attended Universidad 'florencio Del Castillo'.

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