•Interface and collaborate with cross functional teams and stakeholders to ensure end to end project delivery• Provide clear communications to multiple groups including business partners and impacted teams to support efficient project development• Manage, track, and provide support for all project requests related to UPS’ customer serviceapplications• Identify, document, and assess project risks or issues and develop a mitigation strategy in collaboration with sponsors, stakeholders, and product owners• Collaborate directly with product owners and business partners to elicit, document, and managerequests for new or improved system functionality• Prepare and communicate detailed status, risk, and resource reports to cross functional management teams• Develop solution strategies to improve development life cycle and governance processes• Career Connections Chair for the UPS I.T NJ Hispanic Business Resource Group (BRG) responsible for recruitment and professional development capabilities

• Analyzed business case documents from the Enterprise Release Funnel to determine Customer Service impacts.• Worked Customer Technology Innovation projects from the Project Initiation Document (PID) phase to the Functional Requirement phase• Evaluated project initiation documents to identify impacts to CRM Customer Service• Facilitated cross functional work sessions across all Solution Delivery Groups (SDG) to identify business and functional requirements • Collaborated with Project Managers, Developers, Architects, Test Team, QAs and Business Users to drive a comprehensive technical solution design • Created business and functional requirement artifacts• Escalated risks and issues to leadership for quick resolution

• Assisted with Enterprise Release sizing efforts• Created and maintained spreadsheets for development sizing collection.• Implemented an embedded VBA form to ease sizing entry.• Facilitated work sessions for Enterprise Release initiatives.• Created business requirements for initiatives. • Analyzed RFC and BC documents from the CIM Enterprise Release Funnel to determine impact.

• Interacted with guests on the sales floor to ensure their needs were met and solutions were provided for all of their concerns• Communicated actively with the sales team to provide quality customer service• Assisted management team to train incoming sales consultants