● Maintaining of Members accounts.● Sale of Fixed investment plans, business registration, credit line and loans to Members.● Building long-lasting relationships with external contacts and internal departmentsto create a better Member experience● Provide support to Members by learning about and satisfying their needs● Research, analyze, and interpret data from various sources● Making of cold calls to Members.● Handling and resolution of Member complaints.● Generate sales leads to throughcross-selling and upselling of products and Services.

 Review and assess loan applications from individuals or businesses todetermine their eligibility and financial status. Managed customer/vendor onboarding processes - documentation and productevaluation. Guide clients on various loan products, terms, and interest rates, helping themchoose the most suitable option based on their needs. Successfully processed and evaluated 10+ loan applications per month with a90% approval rate, ensuring timely review and accuracy in determining loaneligibility for personal, mortgage, and business loans. Identify and evaluate the risk factors associated with each loan and proposestrategies to mitigate them. Work with underwriters to finalize loan decisions and ensure the accuracy ofloan documentation. Ensure all loans comply with banking regulations, internal policies,and legal requirements, such as Anti-Money Laundering (AML) laws.

 Resolved an average of 100+ complaints and payment validation issues daily viacommunication channels (phone, email, live chat, and SM). Liaised with the Engineering and Finance team to resolve escalated issues. Promotion of products and origination of new clients remotely. Handling Customers complaints and analyzing feedback. Answering questions about the Company’s products and services. Resolving issues and troubleshooting technical problem (via Zendesk, casengoand intercoms)